SME Commercial Insurance Account Handler / Broker

Equals One Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

APC London Market Ltd. is seeking an ambitious SME Commercial Insurance Account Handler / Broker to join our growing direct retail commercial team in London or Essex. You will own client relationships, manage renewals, handle new business enquiries and mid-term adjustments.

The role offers opportunities to engage with APC's London Market and wholesale broking operation and develop your career in commercial broking with FCA compliant practices.

Qualifications

• Good grounding in commercial insurance broking and ownership of client needs.
• Experience handling renewals, mid-term adjustments and day-to-day client requirements.
• Ability to approach insurers and obtain renewal and new-business terms.

Responsibilities

• Manage a portfolio of SME commercial clients.
• Handle renewals from start to finish.
• Proactively contact clients in advance of renewal and obtain updated risk information.
• Approach insurers and obtain renewal and new-business terms.
• Review and compare insurer quotations.
• Negotiate terms with insurers where appropriate.
• Present terms clearly and professionally to clients.
• Handle incoming new-business enquiries.
• Process mid-term adjustments, cancellations and policy changes.
• Liaise directly with clients, insurers and other market contacts.
• Identify opportunities to cross-sell additional covers where appropriate.
• Ensure all client and policy information is accurately maintained on Acturis.
• Maintain appropriate diary and follow-up procedures.
• Ensure client files meet APC's compliance and FCA requirements.
• Work closely with the wider broking and accounts teams.
• Provide a high level of service and build strong long-term client relationships.

Skills

Commercial insurance broking

Client ownership

Renewals management

New business enquiries

Insurer negotiation

Cross-selling

Communication skills

Attention to detail

Tools

Acturis

Job description

SME Commercial Insurance Account Handler / Broker

Location: Essex or London
Salary: Competitive
Company: APC London Market Ltd
Division: Retail Commercial
Employment: Full-time

The Role

APC London Market is looking for an ambitious SME Commercial Insurance Account Handler / Broker to join our growing direct retail commercial team.

We are looking for someone who already has a good grounding in commercial insurance broking and is capable of taking ownership of clients and policies rather than simply carrying out administrative tasks.

The successful candidate will work across our existing commercial client base, handling renewals, new business enquiries, mid-term adjustments and day-to-day client requirements.

This would particularly suit someone with around 18 months to 3 years' commercial broking experience who is looking for a role where they can take on more responsibility and progress their career.

As the individual develops, there will also be opportunities to gain exposure to APC's wider London Market and wholesale broking operation.

Key Responsibilities

• Manage a portfolio of SME commercial clients.
• Handle renewals from start to finish.
• Proactively contact clients in advance of renewal and obtain updated risk information.
• Approach insurers and obtain renewal and new-business terms.
• Review and compare insurer quotations.
• Negotiate terms with insurers where appropriate.
• Present terms clearly and professionally to clients.
• Handle incoming new-business enquiries.
• Process mid-term adjustments, cancellations and policy changes.
• Liaise directly with clients, insurers and other market contacts.
• Identify opportunities to cross-sell additional covers where appropriate.
• Ensure all client and policy information is accurately maintained on Acturis.
• Maintain appropriate diary and follow-up procedures.
• Ensure client files meet APC's compliance and FCA requirements.
• Work closely with the wider broking and accounts teams.
• Provide a high level of service and build strong long-term client relationships.

Types of Business

Experience across some or all of the following would be particularly useful:

• Commercial Combined
• Property Owners / Landlords
• Shops and Offices
• Public and Employers' Liability
• Trades and Contractors
• SME Package Policies
• Commercial Property
• Fleet / Commercial Motor
• Professional Indemnity

Experience in every class is not essential. We are more interested in finding someone with a strong overall commercial broking foundation who is willing to learn.

What We're Looking For

Ideally, you will have:

• Approximately 18 months to 3+ years' experience within a commercial insurance broker.
• Experience dealing directly with commercial clients.
• Experience handling commercial renewals.
• A good understanding of SME commercial insurance products.
• Confidence approaching insurers and obtaining terms.
• The ability to manage your own workload and follow-ups.
• Strong telephone and communication skills.
• Good attention to detail.
• A proactive rather than purely administrative approach.
• The confidence to take ownership of work and see it through to completion.

Acturis

Acturis experience is highly desirable.

We are particularly interested in candidates who