SMB Growth & Solutions Advisor

BT plc; Manchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

BT plc is seeking a Customer Growth Advisor in Manchester to build genuine connections with small and medium business customers. You will blend inbound and outbound calls to promote BT/EE Business products, aiming to win new business, retain customers and grow the relationship.

With a focus on results, you’ll meet revenue targets, upsell where appropriate, and ensure high-quality, compliant service. A flexible, customer-first approach is essential, with outbound and inbound activity as needed.

Qualifications

• Sales experience with target-driven results.
• Strong communication and listening skills.
• Customer-first approach balancing sales with quality and compliance.

Responsibilities

• Handle inbound and outbound enquiries to grow BT Business customer base.
• Identify upsell opportunities and grow existing accounts.
• Meet revenue targets and deliver high-quality customer conversations.
• Support campaigns and ensure compliant, positive customer interactions.

Skills

Sales experience

Communication skills

Customer focus

Target achievement

Job description

BT plc is seeking a Customer Growth Advisor in Manchester to build genuine connections with small and medium business customers. You will blend inbound and outbound calls to promote BT/EE Business products, aiming to win new business, retain customers and grow the relationship.

With a focus on results, you’ll meet revenue targets, upsell where appropriate, and ensure high-quality, compliant service. A flexible, customer-first approach is essential, with outbound and inbound activity as needed.