SMB Account Manager, Customer Development

Mimecast; Greater London; On-site; GBP 68,000 - 85,000; Full time

Job summary

Mimecast is seeking a dynamic SMB Account Manager to join our Customer Development team in the United Kingdom. You will manage existing Mimecast accounts (1–350 users), uncover upsell opportunities, reduce churn, and grow long-term relationships while collaborating with the Partner/Channel Development team.

Bring 1+ years IT sales experience, a track record of meeting quotas, and strong communication skills.

Qualifications

• Sales experience with IT products or services.
• History of meeting or exceeding sales quotas.
• Experience in Direct and Indirect sales channels is ideal.
• Understanding of corporate IT buying processes.
• Strong commercial awareness and decision-making.
• Excellent verbal and written communication skills.
• Results-oriented with a proactive mindset.
• Degree-level education preferred but not essential.

Responsibilities

• Achieve sales targets and Upsell revenue goals in the assigned book of business.
• Drive customer adoption and retention, minimize churn and downsell risk.
• Collaborate with Partner/Channel Development to implement account plans.
• Plan sales activities to meet revenue targets.
• Build and maintain long-term relationships with existing accounts.
• Identify opportunities for upsell and cross-sell within current customers.
• Provide KPI reporting and maintain CRM hygiene.
• Follow Mimecast's sales methodology and processes.
• Monitor sales activities and report management information.
• Work with cross-functional teams to support goals.
• Attend training to develop relevant skills.

Skills

Sales experience

Proven results

Direct & indirect sales

Corporate IT knowledge

Communication skills

Results-driven

Degree preferred

Education

Degree level education preferred

Job description

At Mimecast, we're not just a cybersecurity company - we're the trusted partner that organisations worldwide rely on to keep their most critical communications safe. With over two decades of experience, we've created a cutting-edge platform that helps businesses secure their email, protect their data, and guard against ever-evolving cyber threats. But what really sets us apart? Our people. We're a team of innovators, collaborators, and problem-solvers, all working together to make the digital world a safer place. If you're excited by the idea of joining a fast-growing, global company at the front‑line of cybersecurity, then Mimecast is where you belong.

We're searching for a dynamic SMB Account Manager to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you'll work with current Mimecast accounts (1-350 users), leveraging your sales expertise to uncover upsell opportunities, reduce churn risk, and foster long‑lasting relationships.

This isn't just a job - it's a chance to be part of a rapidly growing team where your contributions will have a tangible, lasting impact. If you're a self‑motivated go‑getter, a team player, and have a proven track record of turning challenges into wins, we want you on our team!

What You'll Do

• Achieve sales targets: Meet and exceed monthly, quarterly, and annual upsell revenue goals.
• Customer adoption and retention: Proactively liaise with every account in your book of business, ensuring customers are effectively adopting Mimecast solutions and avoiding downsell and churn risks.
• Collaborate with the channel team: Work closely with the Partner/Channel Development team to create and execute account plans.
• Sales activity planning: Develop and execute sales activity plans to meet agreed revenue targets.
• Build relationships: Focus on cultivating and maintaining strong, long‑term relationships with existing accounts.
• Drive incremental revenue: Sell new technologies to the existing customer base and identify opportunities for upselling and cross‑selling.
• Business administration: Manage reporting of key performance indicators (KPIs) and ensure CRM hygiene is maintained.
• End-to‑end sales methodology: Follow and execute Mimecast's defined sales methodology and processes.
• Reporting and insights: Monitor and report on sales activities while providing relevant management information.
• Cross‑functional collaboration: Work closely with other internal teams to support business goals and organizational development.
• Training and development: Attend training sessions to continually enhance relevant knowledge and skills.

What You'll Bring

• Sales experience: Minimum 1+ years of IT sales experience (experience within Email/Messaging/Security/Storage is a plus).
• Proven results: Demonstrated success in achieving sales revenue quotas.
• Sales channels: Experience in both Direct and In‑Direct sales roles is ideal.
• Corporate IT knowledge: Understanding of Corporate IT teams and their buying processes.
• Business acumen: Strong commercial awareness and decision‑making skills.
• Communication: Excellent verbal and written communication skills.
• Results‑driven: A positive, results‑oriented outlook with a determination to succeed.
• Education: Degree level education preferred but not essential.

Why Mimecast?

At Mimecast, you'll be part of a collaborative and innovative culture that values your growth and development. You'll have the opportunity to work in a high‑energy, fast‑growing environment where your contributions truly matter, and your career progression is supported. We're not just colleagues; we're a team that celebrates success and has fun along the way.

Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and affirmative action employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally under‑represented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

The OTE salary range for this position is £68,000.00 - £85,000.00 GBP Annual plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.