SmartStock Project Technician

REXEL; Leeds; On-site; GBP 30,000 - 42,000; Full time

Job summary

Rexel is seeking a proactive SmartStock Technician to oversee the implementation and development of SmartStock solutions across client sites in the UK. You will manage installations, ensure seamless integration, and drive customer adoption while coordinating with internal teams and external partners.

This role involves travelling to client sites to support stock inventories, delivering training, and ensuring operational efficiency.

Qualifications

• Full valid UK driving licence.
• Excellent Customer Service with experience across multiple channels.
• Experience of project management.
• Experience of stores operations.
• Deep knowledge of Excel for reporting.
• M3 knowledge and Rexel customer proposition knowledge desirable.

Responsibilities

• Implement, mobilise, and maintain SmartStock installations at client sites.
• Act as liaison between internal coordinators, Rexel, Inventor-e, and customers to meet milestones.
• Coordinate multiple implementations across areas and manage timelines.
• Deliver KPIs, targets, and objectives for successful deployments.
• Provide live training at customer premises, exhibitions, and branch events.
• Support stores operations, goods in and goods out.

Skills

Driving license

Customer service

Project management

Stores operations

Excel

M3 knowledge

Tools

Excel

M3

Job description

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

We’re looking for a dynamic and driven individual to take on the exciting role of overseeing the implementation and development of our cutting-edge SmartStock solutions.

In this role, you’ll play a key part in managing the installation of new SmartStock sites and enhancing existing ones, ensuring seamless integration and maximum customer adoption. Acting as the vital link between internal teams, customers, and external partners, you’ll be at the forefront of driving customer engagement and operational efficiency. If you thrive in a fast-paced environment, enjoy project management, and have a knack for delivering exceptional service, we want to hear from you!

This role will include travelling to client sites to support with the stock inventories.

You will oversee the effective implementation of new SmartStock installations and the development of existing SmartStock sites. This role involves managing all aspects of the implementation process and ongoing site management, ensuring maximum customer adoption, satisfaction, and operational efficiency. The role is pivotal in driving customer engagement and ensuring the seamless integration of SmartStock solutions into client operations.

Key Responsibilities

• Implementing, mobilising, and ongoing maintenance of SmartStock solution installations.
• Acting as the liaison between the internal SmartStock coordinators, Rexel, Inventor-e, and customers to ensure that all required tasks and milestones are met to hit implementation date.
• Coordinating with the Customer, Internal SmartStock coordinators, and Branch colleagues to project manage multiple implementations simultaneously across designated areas.
• Delivering all relevant Key Performance Indicators, targets, and objectives to ensure they are achieved.
• Actively keeping up to date with current and new Rexel SmartStock solutions, customer offers, and being considered an expert to support both customers and Rexel teams.
• Supporting and ensuring that inventory levels are optimised, and any possible additions to the profile are highlighted to the customer to increase Rexel SOW.
• Delivering live training sessions of the full suite solutions to customers at their premises as well as exhibitions, branch demonstration days, and seminars.
• Supporting in stores – goods in and goods out.

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a SmartStock Technician include:

• COLLABORATION – Building partnerships and working collaboratively with others to meet shared objectives
• TAKES ACCOUNTABILTY – Takes action, addresses obstacles to get work done and meets commitments
• CUSTOMER FOCUS – Building strong customer relationships & delivers customer centric solutions

What we are looking for

• A full valid UK driving license
• Excellent Customer Service, with experience of dealing with customer through multiple channels
• To have experience of project management
• Experience of stores operations
• A deep knowledge of Excel to be able to produce clear reporting
• M3 and Rexel customer proposition and operations knowledge also desirable
• Stores experience - goods in / goods out will also be advantageous

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.