Services & Solutions Support Executive

Rexel France; Birmingham; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Assurance

Private Medical

Performance Related Bonus Scheme

33 days annual leave

Holiday buy/sell

Enhanced parental leave

Private Medical Insurance/Virtual GP

Staff discounts

Exclusive holiday offers

Financial support and education

Job summary

Rexel UK in Birmingham is seeking a Services & Solutions Support Executive to coordinate day-to-day tasks, ensuring deadlines are met with high standards. You will support internal teams across Lighting Design, Fabrication, SmartSolutions and DataComms, and help produce accurate project documentation.

The role requires strong customer service skills, numeracy, and experience with Excel and M3. You will contribute to continuous improvement and build effective stakeholder relationships.

Qualifications

• Excellent Customer Service across multiple channels.
• Strong numeracy and precision with project workflows.
• Ability to rapidly identify and extract essential information for customer proposals.
• Experience in reviewing specification drawings and spotting design/technical errors.
• Advanced Excel knowledge for clear reporting.
• Knowledge of M3 and Rexel product ranges to support internal teams and customers.

Responsibilities

• Collaborate with internal teams to support Lighting Design, Fabrication, SmartSolutions and DataComms.
• Produce accurate BOMs from schematics and wiring diagrams.
• Support Smart Solutions by completing customer projects within timelines.
• Communicate clearly and confirm understanding with stakeholders.
• Assist Fabrication & Datacomms with technical enquiries and creating technical documents and quotes.
• Support development of services and solutions used by customers and branches.

Skills

Collaboration

Takes accountability

Customer focus

Balances stakeholders

Optimises processes

Builds networks

Tools

Excel

M3

Job description

Company Description

We have an exciting new opportunity for aServices & Solutions Support Executive to join our Service Solutions Team at Rexel UK.

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

The Benefits of a Career with Rexel:

• Contributory Pension Scheme
• Life Assurance
• Private Medical
• Bonuses: Performance Related Bonus Scheme
• Time Off: 33 days annual leave(including bank holidays, increasing throughout the years too!)
• You can also buy and sell holiday each year
• Enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

The Services & Solutions Support team provide essential support to internal teams by assisting with day-to-day tasks and ensuring deadlines are consistently met. This role plays a key part in supporting internal teams, coordinating tasks, and ensuring these completed on time and to a high standard.

Key Accountabilities for this opportunity with Rexel:

• Collaborating with internal teams to support Lighting Design, Fabrication, SmartSolutions and DataComms
• Detailed understanding of Schematic and wiring diagrams to help produce accurate BOM’s
• Provide support to Smart Solutions by ensuring all customer projects are properly prepared and completed within agreed customer and Rexel timelines.
• Communicates clearly & precisely, clarifies when necessary and checks understanding is accurate.
• Support the both the Fabrication & Datacomms teams with technical enquiries including the creation of technical documents and quotes on M3.
• Support the ongoing development of services and solutions used for both customers and branches.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:

COLLABORATION – Building partnerships and working collaboratively with others to meet shared objectives

TAKES ACCOUNTABILTY – Takes action, addresses obstacles to get work done and meets commitments

CUSTOMER FOCUS – Building strong customer relationships & delivers customer centric solutions

BALANCES STAKEHOLDERS – Anticipating and balancing the need of multiple stakeholders.

OPTIMISES WORK PROCESSES - Knowing the most effectively and efficient processes to get things done, with a focus on continuous improvement.

BUILDS NETWORKS: Effectively building formal and informal relationship networks inside and outside the organization

What we’re looking for…

• Excellent Customer Service, with experience of dealing with customer and through multiple channels
• Demonstrates strong numeracy and precision, combined with a comprehensive understanding of project workflows & process.
• Skilled at rapidly identifying and extracting essential information, then structuring and presenting it in a well‑organised format to support customer proposals.
• Experienced in reviewing specification drawings and spotting design & technical errors.
• A deep knowledge of Excel to be able to produce clear reporting
• A strong knowledge of M3 and Rexel product ranges to deliver effective support to both internal teams and customers.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.