Services & Solutions Support Executive

Rexel UK Ltd; Birmingham; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension

Life Assurance

Private medical

Bonus scheme

Annual leave 33 days

Buy/sell holiday

Parental leave enhancements

Learning opportunities

Private health/wellbeing

Staff discounts

Job summary

Rexel UK Ltd. is seeking a Services & Solutions Support Executive to assist internal teams across Lighting Design, Fabrication, SmartSolutions and DataComms. You will ensure accurate BOMs, manage customer projects to deadlines and provide clear, data-driven reporting.

The role requires strong numeracy, attention to detail, and a proactive approach to problem solving within Rexel product ranges and internal systems.

Qualifications

• Excellent Customer Service experience across multiple channels.
• Strong numeracy and precision with understanding of project workflows and processes.
• Skilled at extracting essential information and presenting it clearly for customer proposals.
• Experience in reviewing specification drawings and identifying design/technical issues.
• Advanced Excel knowledge to produce clear reports.
• Solid knowledge of Rexel product ranges and internal systems (M3) for effective support.

Responsibilities

• Collaborating with internal teams to support Lighting Design, Fabrication, SmartSolutions and DataComms.
• Detailing and producing accurate BOMs from schematic/wiring diagrams.
• Supporting Smart Solutions by preparing customer projects within agreed timelines.
• Clear and precise communication, clarifying as needed and verifying understanding.
• Assisting Fabrication and Datacomms teams with technical inquiries and creating technical documents & quotes in M3.
• Supporting development of services and solutions for customers and branches.

Skills

Customer service

Numeracy

Data presentation

Project workflows

Attention to detail

Collaboration

Tools

Excel

M3

Job description

Company Description

We have an exciting new opportunity for a Services & Solutions Support Executive to join our Service Solutions Team at Rexel UK.

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

The Benefits Of a Career With Rexel

• Contributory Pension Scheme
• Life Assurance
• Private Medical
• Bonuses: Performance Related Bonus Scheme
• Time Off: 33 days annual leave(including bank holidays, increasing throughout the years too!)
• You can also buy and sell holiday each year
• Enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

The Services & Solutions Support team provide essential support to internal teams by assisting with day-to-day tasks and ensuring deadlines are consistently met. This role plays a key part in supporting internal teams, coordinating tasks, and ensuring these completed on time and to a high standard.

Key Accountabilities For This Opportunity With Rexel

• Collaborating with internal teams to support Lighting Design, Fabrication, SmartSolutions and DataComms
• Detailed understanding of Schematic and wiring diagrams to help produce accurate BOM’s
• Provide support to Smart Solutions by ensuring all customer projects are properly prepared and completed within agreed customer and Rexel timelines.
• Communicates clearly & precisely, clarifies when necessary and checks understanding is accurate.
• Support the both the Fabrication & Datacomms teams with technical enquiries including the creation of technical documents and quotes on M3.
• Support the ongoing development of services and solutions used for both customers and branches.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:

COLLABORATION – Building partnerships and working collaboratively with others to meet shared objectives

TAKES ACCOUNTABILTY – Takes action, addresses obstacles to get work done and meets commitments

CUSTOMER FOCUS – Building strong customer relationships & delivers customer centric solutions

BALANCES STAKEHOLDERS – Anticipating and balancing the need of multiple stakeholders.

OPTIMISES WORK PROCESSES - Knowing the most effectively and efficient processes to get things done, with a focus on continuous improvement.

BUILDS NETWORKS: Effectively building formal and informal relationship networks inside and outside the organization

What We’re Looking For…

• Excellent Customer Service, with experience of dealing with customer and through multiple channels
• Demonstrates strong numeracy and precision, combined with a comprehensive understanding of project workflows & process.
• Skilled at rapidly identifying and extracting essential information, then structuring and presenting it in a well‑organised format to support customer proposals.
• Experienced in reviewing specification drawings and spotting design & technical errors.
• A deep knowledge of Excel to be able to produce clear reporting
• A strong knowledge of M3 and Rexel product ranges to deliver effective support to both internal teams and customers.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.