Smart Metering Quality Assurance Auditor

Affinity Water; England; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Company Vehicle

Annual bonus

25–27 days annual leave

Pension contributions

Wellbeing support

Affinity days for volunteering

Job summary

Affinity Water is seeking a Smart Metering Quality Assurance Auditor to join the Smart Metering Programme team. The role focuses on audits, site inspections and reporting to ensure high standards of quality and compliance across meter installations and related works.

You will work with delivery partners and internal teams to promote continuous improvement, investigate issues and support safe, compliant delivery of the programme.

Qualifications

• Experience delivering quality assurance, inspection, auditing or compliance in utilities, construction, highways or infrastructure.
• Strong grasp of quality management principles and assurance processes.
• Knowledge of regulations and compliance in utilities or construction.
• Ability to identify risks, investigate issues and implement corrective actions.
• Proven report writing and findings presentation skills.
• Excellent stakeholder management and relationship-building abilities.
• Ability to work independently and manage multiple priorities.
• Hold a Full UK driving licence and NRSWA Supervisor qualifications (LA, S1, S2, S3, S4, S5, S7).

Responsibilities

• Conduct quality inspections, assessments and audits across smart metering installations and associated works.
• Monitor compliance with company standards, industry regulations and contractual requirements.
• Identify quality issues and non-conformances; drive corrective actions.
• Assess contractor and internal performance against quality standards and KPIs.
• Support investigations into quality concerns and mitigate programme risks.
• Produce audit reports, findings and recommendations for stakeholders and management.
• Maintain records of inspections, audits and corrective actions.
• Collaborate with delivery partners and teams to promote quality culture and continuous improvement.
• Provide guidance on quality assurance processes and best practices.
• Engage with customers and stakeholders to meet programme objectives.
• Identify opportunities to improve quality processes and overall delivery.
• Assist the Compliance Manager in driving quality performance across the programme.

Skills

Quality assurance

Inspection

Auditing

Regulatory compliance

Risk assessment

Stakeholder management

Communication

Independent working

Full UK driving licence

NRSWA Supervisor qualification

Education

Degree in Engineering

Degree in Quality Management

ISO 9001 Lead Auditor

Certified Quality Manager

Job description

We're looking for a Smart Metering Quality Assurance Auditor to join our Smart Metering Programme team and help ensure the highest standards of quality, compliance and workmanship across one of the largest smart meter rollouts in the UK.

As part of our ambitious programme to reduce water leakage, improve water efficiency and support our environmental commitments, you'll play a key role in auditing works carried out by both delivery partners and internal teams. Working closely with the Compliance Manager, you'll help ensure installations, reinstatments and associated works are completed safely, compliantly and to the standards our customers expect.

This is a varied and field-based role, combining site inspections, desktop and quality audits, stakeholder engagement and continuous improvement activities. You'll work collaboratively with contractors, operational teams and external stakeholders to drive quality performance and support successful programme delivery.

What You’ll Do

• Conduct quality inspections, assessments and audits across smart metering installations and associated works.

• Monitor compliance with company standards, industry regulations and contractual requirements.

• Identify quality issues, non-conformances and areas for improvement, ensuring corrective actions are implemented.

• Assess contractor and internal team performance against agreed quality standards and KPIs.

• Support investigations into quality concerns and help mitigate programme risks.

• Produce clear audit reports, findings and recommendations for stakeholders and senior management.

• Maintain accurate records of inspections, audits and corrective actions.

• Work closely with delivery partners and operational teams to promote a culture of quality and continuous improvement.

• Provide guidance and support on quality assurance processes, standards and best practice.

• Collaborate with customers and other key stakeholders to ensure programme objectives are met.

• Identify opportunities to improve quality processes, efficiency and overall programme delivery.

• Support the Compliance Manager in driving quality performance across the Smart Metering Programme.

What We're Looking For

You'll be a detail-oriented and proactive professional who enjoys being out on-site, identifying opportunities for improvement and ensuring work is completed to the highest standard. You'll be confident building relationships with contractors and stakeholders, whilst not being afraid to challenge when standards aren't being met.

Essential:

• Experience carrying out quality assurance, inspection, auditing or compliance activities within utilities, construction, highways or infrastructure environments.

• Strong understanding of quality management principles and assurance processes.

• Knowledge of regulations, standards and compliance requirements within utilities or construction-based industries.

• Ability to identify risks, investigate issues and implement practical corrective actions.

• Strong written and verbal communication skills, including report writing and presenting findings.

• Excellent stakeholder management and relationship-building skills.

• Ability to work independently and manage multiple priorities.

• Full UK driving licence.

• NRSWA Supervisor qualification (Units LA, S1, S2, S3, S4, S5 and S7).

Desirable:

• Experience working within the water, utilities or infrastructure sectors.

• Previous experience monitoring contractor performance and quality standards.

• Degree in Engineering, Quality Management or a related discipline.

• Professional quality qualification, such as ISO 9001 Lead Auditor or Certified Quality Manager.

• Experience supporting continuous improvement initiatives and quality performance programmes

Advert closes Friday 13th November

Benefits:

• Salary from £33,500 dependant on skills and experience

• Company Vehicle

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets through our Tap4Perks scheme

• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site where our colleagues share their career development stories and you can get a feel for our company culture.