Smart Metering Field Investigator

Affinity Water; Hatfield; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Company Van

Annual bonus

Life Assurance

Pension scheme

Annual leave 23-27 days

Affinity days for volunteering

Wellbeing support

Job summary

Affinity Water is seeking a Smart Metering Field Investigator to diagnose and resolve connectivity and performance issues across our network. This hands-on, field-based role combines technical troubleshooting, data analysis and site visits to keep meters communicating reliably.

You’ll visit customer properties, configure equipment, work with network providers and partners, and capture accurate records. A full UK driving licence and a proactive, safety-conscious approach are essential.

Qualifications

• Experience in a technical, field-based role with problem solving.
• Experience in utilities, smart metering, telecommunications or similar.
• Experience investigating connectivity, telemetry or communication issues.
• Knowledge of smart metering technology or networked devices.
• Strong analytical and troubleshooting skills.
• Experience using work management systems.
• Excellent attention to detail and record-keeping skills.
• Strong communication and customer-facing skills.
• A full UK driving licence.
• NRSWA Operative or Supervisor qualification and SLG.

Responsibilities

• Investigating smart meters that have stopped communicating or are underperforming.
• Using multiple systems to diagnose faults and identify root causes.
• Visiting customer properties to inspect meter installations and assess site conditions.
• Carrying out technical interventions such as commissioning, configuring, repairing or replacing smart metering equipment.
• Working with network providers and delivery partners to resolve connectivity issues.
• Capturing accurate technical information, photographs and investigation records.
• Identifying recurring issues and supporting continuous improvement initiatives.
• Maintaining high standards of health, safety and compliance at all times.

Skills

Field investigations

Smart metering tech

Connectivity troubleshooting

Analytical skills

Driver’s licence

Communication skills

Hands-on problem solving

Health & safety

Education

NRSWA Operative or Supervisor (SLG)

Tools

Work management systems

Job description

As Affinity Water's Smart Metering Programme continues to expand, we're looking for a Smart Metering Field Investigator to help ensure our smart meter network is operating effectively across our region.

This is a hands-on, field-based role where you'll investigate and resolve smart meter connectivity and performance issues. Combining technical troubleshooting, data analysis and site visits, you'll play a key part in helping us deliver one of the UK's largest smart metering programmes. Working closely with internal teams, delivery partners and network providers, you'll identify the root cause of issues, carry out technical interventions and ensure meters are installed, configured and communicating correctly.

No two days will be the same, one day you could be reviewing system data to identify connectivity issues, and the next you could be out in the field testing equipment, carrying out repairs or supporting remedial works.

What You'll Be Doing:

• Investigating smart meters that have stopped communicating or are underperforming.
• Using multiple systems to diagnose faults and identify root causes.
• Visiting customer properties to inspect meter installations and assess site conditions.
• Carrying out technical interventions such as commissioning, configuring, repairing or replacing smart metering equipment.
• Working with network providers and delivery partners to resolve connectivity issues.
• Capturing accurate technical information, photographs and investigation records.
• Identifying recurring issues and supporting continuous improvement initiatives.
• Maintaining high standards of health, safety and compliance at all times.

What We're Looking For:

We're looking for someone with experience in a technical, field-based role who enjoys problem solving and takes pride in delivering high-quality work.

You’ll also have:

• Experience within utilities, smart metering, telecommunications or a similar environment.
• Experience investigating connectivity, telemetry or communication issues.
• Knowledge of smart metering technology or networked devices.
• Strong analytical and troubleshooting skills.
• Experience using operational or work management systems.
• Excellent attention to detail and record-keeping skills.
• Strong communication and customer-facing skills.
• A practical, hands‑on approach to technical problem solving.
• A full UK driving licence.
• NRSWA Operative or Supervisor qualification and Streetworks Signing, Lighting and Guarding (SLG).

Working Arrangements

This is a field-based role covering the Central region, with responsibility for managing your own workload and planning site visits. You'll have the flexibility to work from home or the office one day per week, with the remainder of your time focused on field investigations and operational activities.

Advert closes Friday 13th November

Benefits:

• Salary from £33,500 dependant on skills and experience
• Company Van
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets through our Tap4Perks scheme
• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.