Smart Metering Contract and Delivery Manager

Yorkshire Water; Bradford; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Company car cash allowance

Annual incentive bonus

Private health care

Pension scheme

Life assurance

25 days annual leave plus bank hols

Wellness days

Retail savings scheme

Job summary

Yorkshire Water is seeking a Smart Metering Contract and Delivery Manager to lead the AMP8 meter rollout from Leeds Valley Park. The role combines contract governance, partner management and day-to-day delivery oversight in a hybrid working pattern (1-2 days in the office).

You will manage a multi-partner programme, drive KPI performance, deliver thousands of meter exchanges daily, and maintain compliance with health and safety standards while ensuring value for money and customer service

Qualifications

• Multiple years relevant experience at a management level in Smart Metering, Project Management or Contract Management, in a regulated utility environment.
• Ability to work with autonomy and make operational risk-based decisions, considering cost and consequence of options.
• Financial awareness in regulated environments or large scale project delivery.
• Experience leading a team delivering a large scale programme.
• Experience embedding change and influencing culture and behaviours.

Responsibilities

• Oversee the AMP8 smart metering contract, delivering over 1500 meter exchanges per day.
• Own and manage the meter rollout plan with MGroup and Netmore, ensuring KPI delivery and variances are addressed.
• Implement and maintain project governance using suitable frameworks.
• Ensure excellent customer service throughout the install journey.
• Lead the delivery team with a strong focus on health and safety compliance.
• Collaborate with the Programme Management Office to keep the project on budget and identify efficiencies.

Skills

Smart Metering

Contract Management

Project Management

Team Leadership

Budget Management

Health and Safety

Change Management

Customer Service

Tools

SQL

SAP Business Objects

Power BI

Job description

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Smart Metering Contract and Delivery Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience up to £65,000.
• A company car cash allowance (£500 per month/£6,000 per year, based on full-time employment on joining the company).
• Annual incentive related bonus (up to 10% of annual salary).
• Private health care (self only).
• Attractive pension scheme (up to 12% company contribution).
• Life assurance cover of 4 times pensionable salary.
• 25 days annual leave plus bank holidays - plus an extra two wellness days!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Leeds Valley Park / Hybrid Working (1-2 day office a week - Leeds)

Work type: Permanent. 37 hours per week, Monday - Friday

We have an exciting opportunity for a Smart Metering Contract and Delivery Manager to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers and deliver the largest smart metering programme over the next 5years. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.

As our Smart Metering Contract and Delivery Manager you will be responsible for manging the smart metering contract and installing 1.4m smart meters across AMP8.

Acting as the lead point of contact for the contract partners (Netmore, MGroup, Itron and Diehl) and holding responsibility for the management of the overall contract partner relationship.

You will need to work with MGroup to oversee the day-to-day delivery of the meter installations to cost and quality, ensure the partners are hitting the KPI performance and work with Netmore to rectify any underperformance.

Where you fit in!

As our Smart Metering Contract and Delivery Manager you will:

• Oversee the AMP8 smart metering contract, ensuring seamless collaboration among all partners to deliver over 1500-meter exchanges per day.
• Own and manage the meter rollout plan with MGroup and Netmore, ensuring installation volumes meet Ofwat Price Control Deliverable requirements and addressing any variances promptly.
• Implement and maintain smart metering project governance using appropriate project management frameworks.
• Work with MGroup to ensure excellent customer service throughout the install journey.
• Foster a culture of continuous improvement, conducting lessons learned sessions to address and fix issues as they arise.
• Ensure all meter installations meet the required standards through rigorous quality assurance processes.
• Work closely with the Programme Management Office to ensure the project remains on budget and identify opportunities for efficiencies Collaborate across the business to deliver the benefits of Smart Meters into business operations.
• Share learnings across wider water industries and build into continuous improvement practices.
• Manage a team to support the delivery of the programme, driving high standards of health and safety compliance across all activities.
• Work with the metering team to embed the Smart Meter triage process to ensure high standards of connectivity in line with PCD standards.
• Delivery of the post installation maintenance process, utilising smart meter data to proactively maintain Smart Meters across their lifecycle.

What skills & qualifications you will need:

• Multiple years relevant experience at a management level in Smart Metering, Project Management or Contract Management, in a regulated utility environment.
• Ability to work with autonomy and make operational risk based decisions, considering cost and consequence of options.
• Financial awareness ideally within a regulated environment or within a large scale Project Delivery.
• Experience creating and leading a team to deliver a large scale programme.
• Experienced in supporting and embedding change, able to influence and drive the right culture and behaviours.
• Experience of managing relationships with consultants and contract partners.
• Experienced in leading highly successful teams.
• Full UK Driving Licence.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• A blend of operational and contractual management experience, and linked to this an understanding of the workings of service based contracts and the trade-off between commercial and operational priorities.

You will also benefit from having:

• Knowledge and experience of Clean water assets and smart metering technologies.
• Previous experience in regulated environment, e.g. gas, power, water, telecoms.
• Understanding of the legislative and regulatory framework within which YW operates.
• Proficiency with wider databases and data management technologies - SQL, SAP Business Objects, Power BI etc.

Do we sound like your cup of tea?

If you’ve got experience in Smart Metering Contract and Delivery Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date of the 5th November, should the need occur. We therefore advise that you complete and submit your application as soon as possible.