SMART Meter Engineer Support Agent

E.ON UK PLC; United Kingdom; On-site; GBP 35,000 - 44,000; Full time

Job summary

Join a forward-thinking company as a SMART Meter Engineer Support Agent, where you'll play a key role in helping customers manage their energy consumption and debts. This position offers flexibility and independence, allowing you to work without fixed shifts while making a positive impact on the community. With comprehensive training provided, you'll be equipped to install SMART meters and advise customers on payment options. Enjoy a competitive salary with performance-based incentives, a generous benefits package, and opportunities for professional development. Be part of a diverse and inclusive team committed to driving energy transition.

Benefits

26 days holiday + bank holidays

Pension

Life cover

Bonus

Flexible benefits

Monthly broadband allowance

Qualifications

• Experience in customer-facing roles is essential.
• MOCOPA/CMA1/MET2 qualifications are required.

Responsibilities

• Deliver excellent customer service and assist in debt resolution.
• Conduct investigations and gather evidence for meter exchanges.

Skills

Customer Service

Negotiation Skills

Verbal Communication

Problem Solving

Education

MOCOPA/CMA1/MET2 qualifications

SMART Meter & Dual Fuel installation training

Tools

Smartphone

Tablet

Tools

Vehicle

Job description

SMART Meter Engineer Support Agent - Dual Fuel West Sussex

The new E.ON is one of the leading operators of European energy networks and infrastructure, providing advanced customer solutions to over 50 million customers. With more than 75,000 employees across 15 countries, we are well-positioned to drive Europe's energy transition.

Role Overview

We are seeking SMART Meter Engineer Support Agents with electricity and gas meter experience to join our Field Debt Solutions team. In this role, you will assist customers in resolving debts, support future payments, install PAYG meters when appropriate, and help reduce energy consumption.

We provide all necessary equipment: smartphone, tablet, tools, uniform, vehicle, and fuel card. Training will be provided on installing SMART meters according to E.ON standards and advising customers on payment options. After training, you can earn additional incentives based on performance.

This role offers variety, independence, and the chance to make a positive impact. No fixed shifts allow flexibility, and optional overtime provides additional earning potential.

Key Responsibilities

• Deliver excellent customer service by understanding their circumstances and helping agree on appropriate debt resolution solutions.
• Plan efficient routes to minimize environmental impact.
• Conduct investigations, gather evidence, and collect information.
• Identify new tenants through face-to-face discussions, letting agents, and neighbors, while complying with DPA.
• Exchange meters to SMART Pay as You Go or Classic Prepayment.
• Lead warrant teams to access customer premises for meter exchanges or disconnections when necessary.
• Record job details using paperwork or electronic devices.
• Report health and safety risks or customer vulnerabilities.
• Ensure broadband access at home for data uploads; a monthly broadband allowance is included in your salary.

Candidate Profile

• Valid UK/EU driving license (preferably clean, max 6 points).
• MOCOPA/CMA1/MET2 qualifications.
• Trained in SMART Meter & Dual Fuel installation.
• Experience in customer-facing roles.
• Willing to travel within the area.
• Excellent verbal communication and negotiation skills.

Additional Information

• Salary up to GBP43,791, including base salary, location allowance, revenue protection work, skilled allowance, and performance-based rewards up to GBP4,800.
• Permanent position.
• Benefits include 26 days holiday + bank holidays, pension, life cover, bonus, and flexible benefits, with recent awards recognizing our benefits package.
• Committed to diversity and inclusion, ranked 15th in The Inclusive Top 50 UK Employers 2022/23.
• Flexible working options available, including full-time, part-time, and job share.
• We interview all disabled applicants who meet minimum criteria, as part of our Disability Confident commitment.
• Opportunities for professional development through our inclusive talent networks.