SMART Meter Engineer Support Agent - Dual Fuel Basingstoke

E.ON UK; Kingswinford; On-site; GBP 39,000 - 44,000; Full time

Job summary

E.ON UK is seeking a SMART Meter Engineer Support Agent to provide excellent customer service while assisting with energy debt resolution. Main responsibilities include installing SMART meters, supporting customers with payment options, and maintaining a flexible work schedule to balance professional and personal commitments.

Benefits

26 days holiday + bank holidays

Generous pension scheme

Life cover

Bonus

Flexible working options

Qualifications

• Full valid UK/EU driving licence preferably clean.
• Previous experience in a customer-facing role is essential.
• Current MOCOPA, CMA1, or MET2 qualifications required.

Responsibilities

• Delivering excellent service by understanding customer circumstances.
• Replacing meters to SMART Pay as You Go or Classic Prepayment.
• Planning efficient routes to reduce carbon footprint.

Skills

Customer Service

Negotiation

Communication

Education

MOCOPA/CMA1/MET2

SMART Meter & Dual Fuel trained

Job description

E.ON UK Kingswinford, England, United Kingdom

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E.ON UK Kingswinford, England, United Kingdom

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We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

SMART Meter Engineer Support Agent - Dual Fuel Basingstoke

Here's What You'll Be Doing

Salary – £43,791 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.

We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!

Key Responsibilities Include

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Carrying out investigations, collating evidence and obtaining information.
• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
• Exchanging meters to SMART Pay as You Go or Classic Prepayment.
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.
• Reporting Health & Safety risks or customer vulnerability.
  
  
  

What We Need From You

• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• MOCOPA/CMA1/MET2.
• SMART Meter & Dual Fuel trained.
• Previous experience gained within a customer facing role.
• Live within the area and happy to travel.
• Excellent verbal communication and negotiation skills.
  
  
  

Here's What Else You Need To Know

• The salary for this role is up to £43,791. This includes a base salary of £39,451 + a location allowance, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
• This is a permanent role.
• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
  
  
  

At a glanceReference no.: 224688 Closing date: 02/07/2025 Salary: £43,791

Get in touch

For more information about the role please contact the recruiter Greg Ellis - [e-mail]

About usE.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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