Smart Meter Dual Fuel Installer

M Group; Twickenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company committed to delivering essential infrastructure services. As a smart meter engineer, you'll enjoy a dynamic role where you install and manage smart meters while providing top-notch customer service. With opportunities for continuous training and career progression, you will thrive in a supportive environment that values health and safety. Enjoy attractive benefits, including bonuses and a company vehicle, while making a real difference in customers' lives. This is your chance to be part of a team that prioritizes growth and innovation in the energy sector.

Benefits

Matched pension scheme

Online GP service

Employee assistance programme

Retail discounts

Life assurance

Cycle to work scheme

Enhanced parental leave

Reward and recognition scheme

Company van and fuel card

Discretionary bonus scheme

Qualifications

• Valid UK driving licence with less than 6 points.
• Experience installing gas and electric smart meters.

Responsibilities

• Install, maintain, and remove smart meters safely.
• Ensure timely completion of jobs and customer satisfaction.

Skills

Installation of smart meters

Customer service

Health and safety practices

Communication skills

Education

CCN1 / CMA1 / CMA3 with MET1

NVQ Level 2 in Smart Metering Dual Fuel

Tools

Tablet for job scheduling

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. We are committed to delivering essential infrastructure services for life, prioritizing safety, and being client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role will be within our Metering team. We are the leading provider of metering services in the UK energy retail sector, offering efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.

Want to come and be a part of it?

What will you be doing?

As an engineer, you'll be responsible for the safe installation, maintenance, and removal of smart meters. Do you enjoy working independently, chatting with customers, and meeting new people?

Customer service is our top priority. You'll ensure all jobs are completed on time and explain the benefits and safe usage of their new smart meters to customers. Do you like meeting new people and making a difference in their lives?

On your daily schedule, you'll complete around 5 smart meter installation and removal jobs (SMETS2) in customers' homes. There's also an uncapped bonus for any additional jobs you complete.

You will travel around your area using your tablet to view your jobs for the day, with schedules available up to 2 weeks in advance.

Continuous training will be provided to develop your skills. Interestingly, 83% of our field management team have been promoted from technicians. We offer long-term career prospects with us.

Health and safety are at the core of everything we do. Your onboarding will prepare you to be an ambassador for health and safety practices.

If you’re worried about loneliness, you'll participate in weekly meetings and catch-ups, and our field managers are always available to assist. No two days are the same, and you'll have many opportunities to excel.

What you’ll bring

• Valid UK driving licence – held for at least 1 year with less than 6 points.
• Qualifications such as CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel.
• Experience installing gas and electric smart meters.
• Previous MOCOPA experience to a multi-rate level.

Additional qualifications like REGT1, 3 phase, or registration on the EUSR portal are a plus but not required.

What’s in it for you?

We offer a range of benefits, including:

• Matched or contributory pension scheme
• Online GP service, available 24/7
• Employee assistance programme
• Access to retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition scheme

Additional role-specific benefits include:

• £1000 Safety Bonus per year, paid biannually
• Potential £1000 Attendance Bonus per year
• Uncapped productivity bonus
• £1000 extra for qualified 3-phase and/or Medium Pressure
• Overtime paid at time and a half/double time on Sundays
• Career progression opportunities, with 87% of field managers promoted from DF engineers
• Company van/vehicle and fuel card
• Discretionary bonus scheme
• Referral rewards through 'Recommend a Friend'
• Standby, overtime, and call-out pay
• Starting with 22 days plus bank holidays, increasing to 25 with service

About us

We aim to be an employer of choice and a great place to work, supporting diversity and talent. We actively support and recruit army veterans and foster inclusive environments through our ENABLE networks.

Our values—responsibility, openness, teamwork, and ambition—guide how we work and grow together. We invest in industry-recognized training and development programs for all career stages.

Join us during this exciting time to be part of M Group.

Please note: Job adverts may close early; apply promptly. Successful candidates may undergo background checks and drug testing as part of the onboarding process.

#MGroupE #LI-MH