Smart Meter Dual Fuel Engineer

Kingswood Academy; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy services provider is seeking a Meter Engineer who will install and maintain smart meters while ensuring exceptional customer service. The role offers exciting career progression opportunities, a competitive salary with bonus potentials, and a vibrant work culture committed to safety and development. Join a team where you can make a difference by improving customers' energy management experience.

Benefits

Matched or contributory pension scheme

24/7 online GP service

Employee assistance programme

Retail discounts via My Rewards portal

Life assurance and cycle to work schemes

Enhanced maternity, paternity, and adoption leave

Career progression opportunities

Company van/vehicle and fuel card

Qualifications

• Valid UK driving license, held for at least 1 year, with less than 6 points.
• Experience installing gas and electric smart meters.
• Previous MOCOPA experience to a multi-rate level.

Responsibilities

• Respond to emergency and maintenance appointments for smart meters.
• Install and remove smart meters in customers' homes.
• Ensure customer service is prioritized.

Skills

Customer Service

Safety Awareness

Independence

Education

Experience with CCN1 / CMA1 / CMA3 with MET1 or NVQ Level 2 in Smart Metering Dual Fuel

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.

What will you be doing?

As an engineer, you'll respond to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are working correctly. Do you enjoy working independently, chatting with customers, and meeting new people?

Customer service is our top priority. You'll complete all jobs on time and explain the benefits and safe usage of their new smart meter to customers. Do you like meeting new people and making a difference in their lives?

You'll be installing and removing smart meters (SMETS2) in customers' homes, typically doing around 5 jobs per day. Interested in earning extra money? There’s an uncapped bonus for additional jobs.

You will travel around your area using your tablet to view your schedule, which is available up to 2 weeks in advance. Continuous training will be provided to develop your skills. 83% of our field management team have been promoted from technician roles, offering career longevity.

Health and safety are integral to your role. Your onboarding will prepare you to be an ambassador for safety. Weekly meetings and support from field managers ensure you’re never alone. No two days are the same, and there are many opportunities to excel.

What you’ll bring

• Valid UK driving license, held for at least 1 year, with less than 6 points
• Experience with CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel
• Experience installing gas and electric smart meters
• Previous MOCOPA experience to a multi-rate level

Qualifications like REGT1, 3-phase, and registration on the EUSR portal are a plus but not required.

What’s in it for you?

We offer benefits including:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance programme
• Retail discounts via My Rewards portal
• Life assurance, cycle to work, salary finance, and Give As You Earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

This role also includes:

• £1000 Safety Bonus annually, paid in two installments
• Possible £1000 Attendance Bonus annually, paid in two installments
• Uncapped productivity bonuses
• Additional £1000 for qualified 3-phase and/or Medium Pressure
• Overtime paid at time and a half/double time on Sundays
• Career progression opportunities; 87% of field managers promoted from DF engineers
• Company van/vehicle and fuel card
• Discretionary bonus scheme, referral rewards, standby/overtime/call-out pay, and increasing holiday entitlement with service

About us

We aim to be an employer of choice, supporting diverse talent and actively recruiting army veterans. Our ENABLE networks foster inclusion and belonging. Our values — responsibility, openness, teamwork, and ambition — guide our culture and work ethic. We invest in industry-recognized training and development programs for all levels.

It’s an exciting time to join M Group. Please note: roles may close early; apply promptly. Successful candidates may undergo background checks and drug testing as part of onboarding.

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