Smart Meter Dual Fuel Engineer

TieTalent; Guildford; On-site; GBP 28,000 - 40,000; Full time

Job summary

Join a leading company in the energy sector as a Smart Meter Engineer. You will be responsible for installing and maintaining gas and electric smart meters while emphasizing customer service and safety. This role offers competitive salary and uncapped bonuses, along with extensive training and opportunities for career advancement.

Benefits

Matched or contributory pension scheme

24/7 online GP service

Employee assistance programme

Retail discounts through My Rewards portal

Life assurance

Cycle to work scheme

Enhanced leave options

Recognition schemes and bonuses

Qualifications

• Valid UK driving licence for at least 1 year.
• Experience installing smart meters required.
• Qualifications in smart metering are essential.

Responsibilities

• Respond to emergency and maintenance appointments for smart meters.
• Complete around 5 jobs per day, ensuring customer satisfaction.
• Engage with customers and explain benefits of smart meters.

Skills

Customer service

Independence

Safety adherence

Education

CCN1 / CMA1 / CMA3 with MET1

NVQ Level 2 in Smart Metering Dual Fuel

Job description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, and focusing on client and customer satisfaction in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we're enabling the energy essential to support our lives. We provide end-to-end solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role will be within our Metering team. We are the leading provider of metering services in the UK energy retail sector, offering efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure accurate billing and monitor energy usage patterns.

What will you be doing?

As an engineer, you'll respond to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are functioning correctly. You will enjoy working independently, engaging with customers, and meeting new people.

Customer service is our top priority. You'll complete all jobs on time, explaining the benefits and safe usage of their new smart meters. You will typically complete around 5 jobs per day, with an uncapped bonus for additional jobs.

You will travel around your area using your tablet to see your daily schedule, which is available up to 2 weeks in advance. Continuous training will be provided to develop your skills further. Many of our field management team have been promoted from technician roles, offering career longevity.

Your health and safety are central to everything you do. Your onboarding will prepare you to be an ambassador for health and safety. Weekly meetings and support from field managers ensure you're never alone. No two days are the same, and you'll have many opportunities to excel.

What you'll bring

• Valid UK driving licence, held for at least 1 year, with less than 6 points
• Experience installing gas and electric smart meters, with qualifications such as CCN1 / CMA1 / CMA3 with MET1, or an NVQ Level 2 in Smart Metering Dual Fuel
• Previous MOCOPA experience at a multi-rate level

Qualifications like REGT1, 3-phase, or registration on the EUSR portal are a plus but not mandatory.

What's in it for you?

We offer a range of benefits including:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance programme
• My Rewards portal with retail discounts
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

This role also includes:

• £1000 Safety Bonus annually, paid in two installments
• £1000 Attendance Bonus annually, paid in two installments
• Uncapped productivity bonus
• Additional £1000 for qualified 3-phase and/or Medium Pressure
• Overtime paid at time and a half and double time on Sundays
• Opportunities for promotion; 87% of field managers promoted from DF engineers
• Company van and fuel card
• Discretionary bonus scheme
• Referral bonuses
• Standby, overtime, and call-out pay
• 22 days plus bank holidays, increasing to 25 with service

About us

We aim to be an employer of choice, supporting diverse talent and actively recruiting army veterans. Our ENABLE inclusion networks foster a sense of belonging. Our values—responsibility, openness, teamwork, and ambition—guide us in creating a positive work environment. We offer industry-recognized training and development programs for all career stages. Join us during this exciting time at M Group.

Please note: Job adverts may close early, so apply promptly. Successful candidates may undergo background checks and drug testing as part of the onboarding process.

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