Smart Meter Dual Fuel Engineer

Seeka; Guildford; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading utility services provider as a Smart Meter Engineer. You'll be responsible for the installation and management of smart meters across the UK, ensuring customer satisfaction and safety while gaining expertise in a growing field. Enjoy opportunities for career advancement, training, and a rewarding bonus structure.

Benefits

Matched pension scheme

24/7 online GP service

Life assurance

Cycle to work scheme

Two annual bonuses of £1000 each

Discretionary bonus scheme

Qualifications

• Valid UK driving licence with less than 6 points.
• Experience in smart metering is preferred.
• Additional qualifications are a plus.

Responsibilities

• Install and maintain smart meters for customers.
• Respond to emergency and maintenance appointments.
• Provide customer education on smart meter usage.

Skills

Customer Service

Communication

Time Management

Education

NVQ Level 2 in Smart Metering Dual Fuel

CCN1 / CMA1 / CMA3 with MET1

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.

What will you be doing?

As an engineer, you'll respond to emergency and maintenance appointments on behalf of EON, ensuring customers’ Smart Meters are working correctly. Do you enjoy working independently, chatting with customers, and meeting new people?

Customer service is our top priority. You'll ensure all jobs are completed on time and explain the benefits and safe usage of their new smart meter to customers. Do you like meeting new people and helping make a difference in their lives?

In your day, you'll be completing the installation and removal of smart meters (SMETS2) in customers’ homes, typically doing around 5 jobs per day. Interested in earning extra money? There’s an uncapped bonus for additional jobs completed.

You will travel around your area using your tablet to see your schedule, which you can access up to 2 weeks in advance.

Continuous training will be provided to develop your skills. Did you know that 83% of our field management team have been promoted from technician roles? We offer career longevity and growth opportunities.

Health and safety are central to our work. Your onboarding will prepare you to be an ambassador for safety, with ongoing training available.

If you’re worried about loneliness, weekly meetings and support from field managers are available. No two days are the same, and you’ll have many opportunities to excel.

What you’ll bring

• Valid UK driving licence
• Licence held for at least 1 year with fewer than 6 points
• Experience or qualifications in smart metering, such as CCN1 / CMA1 / CMA3 with MET1 or NVQ Level 2 in Smart Metering Dual Fuel
• Previous MOCOPA experience at a multi-rate level

Additional qualifications like REGT1, 3 phase, or registration on the EUSR portal are a plus but not required.

What’s in it for you?

We offer benefits supporting your work and personal life, including:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance programme
• Retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

This role also includes:

• £1000 Safety Bonus annually, paid semi-annually
• £1000 Attendance Bonus annually, paid semi-annually
• Uncapped productivity bonus
• Additional £1000 for qualified 3-phase or Medium Pressure
• Overtime paid at time and a half or double time on Sundays
• Career progression opportunities, with 87% of field managers promoted from engineer roles
• Company vehicle and fuel card
• Discretionary bonus scheme
• Referral bonus for recommending friends
• Standby, overtime, and call-out pay
• 22 days plus bank holidays, increasing with service

About us

We aim to be an employer of choice, supporting diverse talents and actively recruiting army veterans. Our inclusion networks foster a sense of belonging. Our values—responsibility, openness, teamwork, and ambition—shape our culture and work ethic.

Whether you're starting out or advancing your career, we offer industry-recognized training and development programs. Join us during an exciting time to be part of M Group.

Please note: Job adverts may close early; apply promptly. Successful candidates may undergo background checks and drug testing as part of onboarding.