Smart Dispense Technician

Innserve Limited; Saffron Walden; On-site; GBP 27,000; Full time

Job summary

Innserve Limited is seeking a Smart Dispense Technician who will provide exceptional customer service while installing and maintaining drinks dispense equipment at various licensed premises. This entry-level role offers comprehensive training and development opportunities to help you succeed in a dynamic environment.

Benefits

Company Vehicle

Generous holiday allowance

Life assurance and health benefits

Flexible benefits scheme

In-house training and external qualifications support

Overtime opportunities

Qualifications

• Customer service experience is required.
• Full UK Driving Licence is essential.
• Hospitality/Bar/Drinks Dispense experience is useful but not essential.

Responsibilities

• Complete technical health checks and maintain drinks dispense equipment.
• Build relationships with customers while providing outstanding service.
• Work remotely with full support from the planning team.

Skills

Customer Service

Positive Attitude

Independent Work

Job description

Are you:

· Someone who is passionate about customer service and looking for a field service role with a difference?

· Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas. We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

Working at Innserve, you'll enjoy:

• Competitive salary (£26246.50pa) + a performance-based incentive paid quarterly. A generous London weighting applies within the M25.

• Company Vehicle

• Generous holiday allowance: 21 days holiday + bank holidays + an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs.

• Amazing core benefits: Life assurance, access to the award-winning Help at hand app with GP appointments, counselling, and more, plus exclusive retail discounts.

• Personalised additional benefits: Tailor your benefits to your needs with our 'All Inn' flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too!

• Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.

• Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.

Your typical day as a Smart Dispense Technician:

No two days will be the same! Our Smart Dispense system is the beating heart in any bar and offers an exceptional range of cutting-edge draught dispense solutions that can be tailored to any needs. As a Smart Dispense Technician, you'll be visiting a range of bars and restaurants to complete detailed technical and quality health checks and support with outstanding customer service. Our Technicians are the front line of our customer service operations- your day is planned from your home postcode, and you will build effective relationships with our key customers, sanitising, servicing and maintaining drinks dispense equipment. You'll liaise closely with our planning team and receive full support, training, and guidance as you start your career with us. This is our entry level position and progression is encouraged.

You'll already have:

* Customer Service experience

* A Full UK Driving Licence

* Hospitality/Bar/Drinks Dispense experience is useful but NOT essential- we give comprehensive training.

* The ability to work independently, remotely, and be determined to succeed, deliver a great customer experience, with a positive can-do attitude.

At Innserve, we are One Big Team. Interested in joining us?