Smart Dispense Technician

Innserve Ltd; Ilford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Innserve Ltd is seeking a Smart Dispense Technician to join their dynamic team. This entry-level role involves installing and maintaining drinks dispense equipment across various venues, providing excellent customer service. With comprehensive training and development opportunities, this position is ideal for those passionate about customer service and looking for a fulfilling career in the drinks dispense industry.

Benefits

Company Vehicle

Generous holiday allowance

Life assurance

Flexible benefits scheme

In-house training and support

Regular overtime opportunities

Qualifications

• Customer service experience required.
• Full UK driving licence is essential.
• Hospitality/Bar/Drinks Dispense experience is useful but not essential.

Responsibilities

• Install and maintain drinks dispense equipment at various venues.
• Perform technical and quality health checks.
• Build effective relationships with customers.

Skills

Customer Service

Independence

Positive Attitude

Job description

Are you:

· Someone who is passionate about customer service and looking for a field service role with a difference?

· Interested in joining our growing team of drinks dispense industry specialists, who install and maintain drinks dispense equipment at over 90,000 licensed premises across the UK, including concerts, festivals, racecourses, stadiums, and arenas? We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

Working at Innserve, you'll enjoy:

• Competitive salary (£26,246.50 per annum) plus a performance-based incentive paid quarterly. A generous London weighting applies within the M25.

• Company Vehicle

• Generous holiday allowance: 21 days holiday plus bank holidays and an additional 'Celebration Day'. You can also buy or sell holiday days to suit your needs.

• Amazing core benefits: Life assurance, access to the award-winning Help at Hand app with GP appointments, counseling, and more, plus exclusive retail discounts.

• Personalized additional benefits: Tailor your benefits through our 'All Inn' flexible benefits scheme. Receive a 'Flex Pot' to spend on benefits like Dental Insurance, Private Medical Insurance, Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Travel Insurance, and more. Many options include coverage for your partner and children.

• Development opportunities: In-house training and support to pursue external qualifications and apprenticeships.

• Opportunities to boost earnings: Regular overtime at increased hourly rates, with the option to join the Committed Additional Hours (CAT) scheme at enhanced rates.

Your typical day as a Smart Dispense Technician:

No two days are the same! Our Smart Dispense system is central to any bar, offering a range of cutting-edge draught dispense solutions tailored to diverse needs. As a Smart Dispense Technician, you'll visit bars and restaurants to perform detailed technical and quality health checks and provide outstanding customer service. You'll be the frontline of our customer service operations—your day is planned from your home postcode, and you'll build effective relationships with key customers by sanitising, servicing, and maintaining drinks dispense equipment. You'll work closely with our planning team and receive full support, training, and guidance as you start your career with us. This is an entry-level position, and progression is encouraged.

You already have:

* Customer Service experience

* A Full UK Driving Licence

* Hospitality/Bar/Drinks Dispense experience is useful but NOT essential—comprehensive training is provided.

* The ability to work independently and remotely with determination to succeed, delivering excellent customer experiences with a positive, can-do attitude.

At Innserve, we are One Big Team. Interested in joining us?