Small Stores Team Manager

Epwin; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Telus Health Lifeworks

Holiday entitlement

Cycle to Work

Job summary

Epwin Group is seeking a Warehouse Operations Leader in the United Kingdom to drive excellence across picking, packing and loading while ensuring customer service levels meet requirements. You will lead daily operations, promote continuous improvement and maintain a safe, compliant work environment.

You will develop processes aligned with warehouse excellence standards, mentor staff, and ensure right-first-time performance.

Qualifications

• Experience leading day-to-day warehouse operations and teams.
• Proven track record in improving picking accuracy and service levels.
• Knowledge of PDCA and lean manufacturing methods.

Responsibilities

• Lead and manage the day-to-day warehouse operation with effective results and priorities.
• Drive improvements in warehouse picking accuracy, quality and service levels.
• Respond promptly to customer concerns and maintain high customer care standards.
• Provide leadership in warehouse excellence standards, behaviours and systems of work.
• Maintain a safe working environment with focus on zero harm.
• Promote a positive warehouse culture with training and audits.
• Lead CI, PDCA problem solving and lean activities to achieve excellence.
• Uphold high standards of communication, discipline, time management and engagement.
• Monitor Warehouse KPIs and support audits.

Skills

Warehouse leadership

Staff engagement

Time management

Lean improvement

Continuous improvement

Job description

Hours:Monday-Thursday: 9am–6pm, Friday 9am-5:30pm.

Job Summary:

To provide visible leadership and drive improvements in all aspects of the DC warehouse, together with ensuring all customer quality & delivery service levels are achieved. Deliver a culture where excellence in warehouse management and customer care is the norm. Responsible for effective management and development of processes in-line with warehouse excellence standards. Ensure high levels of right-first time picking, packing and loading are continuously achieved, monitored via KPI’s and provide fast resolution to any defects or customer concerns raised. Lead PDCA problem solving initiatives to implement new ideas and improvements. Ensure warehouse operational standards and performance targets are consistently achieved. Provide effective communication across the business and drive a culture focused on improving SQDCPE warehouse performance.

Responsibilities include:

• Lead and manage the day-to-day warehouse operation with effective results and priorities.
• Responsible for driving improvements in warehouse picking accuracy, quality and service levels to deliver excellent standards of customer care.
• Responsible for effective and timely response to any customer concerns raised.
• Provide visible leadership in warehouse excellence standards, behaviours and systems of work.
• Ensure a safe working environment with the goal of zero harm to employees.
• Promote a positive warehouse culture with engagement, training and regular audits.
• Responsibility for leading warehouse continuous improvement, PDCA practical problem solving and lean manufacturing activities to achieve warehouse operational excellence.
• Excellent standards of warehouse management, communication, personal discipline, time management, problem solving, continuous improvement and employee engagement.
• Maintain Warehouse KPI’s to monitor improvements, promote new ideas, CI & learning.
• Support and ensure full compliance with internal and external warehouse audits.

Key Skills

• Warehouse Management, critical thinking and problem-solving skills.
• Good Leadership, employee engagement and communication are essential.
• Strong organisational and time management skills.
• Lean improvement tools and practical application.
• Experienced in delivering warehouse improvements in a fast-paced work environment.

The Company

Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best-known manufacturing and service names in the sector.
We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best-known manufacturing and service names in the sector.
The principal activities of the Group are the extrusion of PVC-U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.

We take pride in our people

At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.

We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.

The Benefits

Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.

Holidays

Your holiday entitlement will be detailed in your contract of employment.

Cycle to Work

Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.