Small Group Touring Supervisor

The Travel Corporation; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private medical healthcare

Paid volunteering days

Additional benefits

Job summary

The Travel Corporation (TTC) seeks an experienced operational professional to support the day-to-day delivery of Small Group Tours. You’ll work with the Operations Manager and TTC teams to maintain high standards and exceptional guest experiences across touring brands.

The role is part of a brand-new department, offering hybrid office/field collaboration, guidance to on-road teams, and a focus on continuous improvement.

Qualifications

• On-road experience or travel operations.

Responsibilities

• Support day-to-day operation and delivery of Small Group Tours across TTC Touring Brands.
• Provide day-to-day operational support to on-road teams, helping them resolve routine operational challenges and ensuring they have the information and resources required to deliver exceptional guest experiences.
• Support in monitoring tour delivery, identifying operational trends, issues and opportunities for improvement.
• Support the recruitment, onboarding, training and development of on-road teams, ensuring they are equipped to deliver the evolving Small Group Travel Experience.
• Act as a key point of contact for on-road teams, building strong relationships and maintaining effective communication between on road and office operations.
• Assist with the management and monitoring of operational processes, communications and Quality Control procedures to enhance efficiency and consistency.
• Support the implementation and monitoring of brand standards, ensuring teams understand and consistently adhere to required operational expectations.
• Support with the planning and delivery of seasonal meetings, training sessions and the annual TD Meeting, helping to ensure alignment, engagement and team motivation.
• Provide support during operational incidents and on-trip challenges, working with the relevant teams to ensure appropriate and timely resolutions.
• Work collaboratively with cross-functional teams to support the successful delivery and continued development of the Small Group Tours programme.

Skills

On-road experience

Travel operations

Job description

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service', ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries.

Join us in creating life changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

Our values shape every hire we make and every team we build:

Act with Integrity — we do what's right

Own the Outcome — we take responsibility for our decisions

Succeed Together — we've got each other's backs

POSITION PURPOSE

An experienced and team-focused operational professional with strong on-road and touring knowledge, excellent organisational skills and a passion for delivering exceptional guest experiences.

This exciting role will support the day-to-day operation and delivery of Small Group Tours, working closely with the Operations Manager and wider TTC teams to ensure smooth tour delivery, high operational standards and outstanding guest experiences throughout each journey.

As part of a brand-new department and initiative within TTC, this is a unique opportunity to play a key role in supporting the growth and development of an exciting new area of the business. The successful individual will work closely with on-road teams, providing guidance, support and coaching while helping to ensure they are equipped to deliver the evolving Small Group Travel Experience.

Working alongside the Operations Manager, the role will contribute to operational planning, team development, quality control and continuous improvement. The successful individual will be proactive, solutions-focused and detail-oriented, with the ability to build strong relationships across field and office operations.

The role would suit an individual who enjoys working in a fast-paced environment, takes ownership of their responsibilities and is passionate about operational excellence, teamwork and delivering exceptional service.

KEY RESPONSIBILITIE

• Support with the successful day-to-day operation and delivery of Small Group Tours across TTC Touring Brands, helping to ensure consistency, quality and operational excellence.
• Provide day-to-day operational support to on-road teams, helping them resolve routine operational challenges and ensuring they have the information and resources required to deliver exceptional guest experiences.
• Support in monitoring tour delivery, identifying operational trends, issues and opportunities for improvement.
• Support the recruitment, onboarding, training and development of on-road teams, ensuring they are equipped to deliver the evolving Small Group Travel Experience.
• Act as a key point of contact for on-road teams, building strong relationships and maintaining effective communication between on road and office operations.
• Assist with the management and monitoring of operational processes, communications and Quality Control procedures to enhance efficiency and consistency.
• Support the implementation and monitoring of brand standards, ensuring teams understand and consistently adhere to required operational expectations.
• Support with the planning and delivery of seasonal meetings, training sessions and the annual TD Meeting, helping to ensure alignment, engagement and team motivation.
• Provide support during operational incidents and on-trip challenges, working with the relevant teams to ensure appropriate and timely resolutions.
• Work collaboratively with cross-functional teams to support the successful delivery and continued development of the Small Group Tours programme.

KEY INDIVIDUAL TRAITS

• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.

YOUR EXPERIENCE AND EXPERTISE

• On road experience or travel operations.

TRAVEL & OTHER REQUIREMENTS

• Work Location: Hybrid (office & remote) - details to be agreed with line manager
• Emergency phone support
• Seasonal Flexibility

WHY JOIN US?

At TTC, we're growing fast and looking for ambitious people who want to be part of

our exciting journey. We'll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career

Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.