Product Design Executive

The Travel Corporation; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

The Travel Corporation in London is seeking an entry-level Product Design Executive to support the regional Travel Experiences team. You will help maintain key systems and databases, ensure accurate product information, and prepare data and documents for designers.

This role offers training on our processes and an annual product cycle. You will collaborate with colleagues across regions, contribute to planning and contracting, and develop a broad view of how our tours are built, with a path into

Qualifications

• Experience in an administrative or coordination role.
• Confident use of Microsoft Office, in particular Excel.
• Experience of database or workflow tools such as Airtable or Salesforce is an advantage.
• Clear and accurate written communication.
• Comfortable managing a high volume of regular tasks and working to fixed deadlines.
• Able to work independently and manage own priorities, as well as part of a team.
• Tour operator or travel industry experience is welcome but not essential.

Responsibilities

• Maintain key Airtable databases, including optional linking, so records and links stay accurate and current.
• Carry out regular web health checks and report anything that needs correcting.
• Ensure technical itineraries and supporting documentation are up to date and available to our global teams.
• Keep product records consistent across our systems so the wider business can rely on them.
• Support colleagues across the team on projects, taking on preparation, research and follow up work as priorities move through the year.
• Prepare the annual Gap Analysis for Pillar experiences for the design team to work through.
• Collate data and prepare the documents used for planning, contracting and product development.
• Track the annual cycle dates, keep them visible to the team and flag anything at risk of slipping.
• Prepare product information requested by Sales, Marketing and Sustainability.
• Manage the regional team calendar and arrange wider and cross regional meetings.
• Manage, organise and maintain the regional and wider Product team inboxes.
• Maintain the ticketing system, keeping requests logged, allocated and closed.
• Prepare agendas and follow up actions for annual cross team meetings.
• Work with the Product Design Executives in the other regions to keep ways of working consistent.
• Pick up cross team tasks at busy points in the cycle and provide cover during absence.
• Share improvements to process and templates with the wider Executive group.
• Key databases and Airtable links are accurate and current, checked to an agreed schedule.
• Annual Gap Analysis delivered in full and ahead of the design phase of the product cycle.
• Data and document requests delivered to the agreed deadline through the contracting and product cycle.
• Team inboxes and ticketing requests answered or allocated within agreed response times.
• Web health checks completed to schedule, with errors ticketed to Content.
• No product cycle deadline missed because of late or incomplete administrative input.

Skills

Excel

Microsoft Office

Attention to detail

Data entry

Cross-functional collaboration

Tools

Airtable

Salesforce

Job description

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.

As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

The Product Design Executive provides the administrative and organisational support that keeps a regional Travel Experiences team running. The role maintains our key systems and databases, protects the accuracy of the product information the business relies on, and prepares the data and documents our designers need to plan and build our tours.

This is an entry level position and training is given on our systems and our annual product cycle. Each region has its own Product Design Executive, and the group works as one function, so the role also supports colleagues in the other regions at busy points in the cycle. It gives a broad view of how our product is built and, for the right person, is a route into tour product development.

KEY RESPONSIBILITIES

Maintaining our data and systems

• Maintain our key Airtable databases, including optional linking, so records and links stay accurate and current
• Carry out regular web health checks and report anything that needs correcting
• Ensure technical itineraries and supporting documentation are up to date and available to our global teams
• Keep product records consistent across our systems so the wider business can rely on them

Supporting planning and the annual cycle

• Support colleagues across the team on projects, taking on preparation, research and follow up work as priorities move through the year
• Prepare the annual Gap Analysis for Pillar experiences for the design team to work through
• Collate data and prepare the documents used for planning, contracting and product development
• Track the annual cycle dates, keep them visible to the team and flag anything at risk of slipping
• Prepare product information requested by Sales, Marketing and Sustainability

Team administration and coordination

• Manage the regional team calendar and arrange wider and cross regional meetings
• Manage, organise and maintain the regional and wider Product team inboxes
• Maintain the ticketing system, keeping requests logged, allocated and closed
• Prepare agendas and follow up actions for annual cross team meetings

Cross regional support

• Work with the Product Design Executives in the other regions to keep ways of working consistent
• Pick up cross team tasks at busy points in the cycle and provide cover during absence
• Share improvements to process and templates with the wider Executive group

ROLE SUCCESS CRITERIA

• Key databases and Airtable links are accurate and current, checked to an agreed schedule
• Annual Gap Analysis delivered in full and ahead of the design phase of the product cycle
• Data and document requests delivered to the agreed deadline through the contracting and product cycle
• Team inboxes and ticketing requests answered or allocated within agreed response times
• Web health checks completed to schedule, with errors ticketed to Content
• No product cycle deadline missed because of late or incomplete administrative input

KEY INDIVIDUAL TRAITS

• High attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
• Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
• Proactive and solutions based: Spots ways to improve how we work within our team and with others in process and brings ideas forward.

YOUR EXPERIENCE AND EXPERTISE

• Experience in an administrative or coordination role
• Confident use of Microsoft Office, in particular Excel
• Experience of database or workflow tools such as Airtable or Salesforce is an advantage
• Clear and accurate written communication
• Comfortable managing a high volume of regular tasks and working to fixed deadlines
• Able to work independently and manage own priorities, as well as part of a team
• Tour operator or travel industry experience is welcome but not essential

TRAVEL & OTHER REQUIREMENTS

• Work Location: Hybrid, to include 2 days a week in our London office
• Travel: Minimal, occasional travel may be required
• Full time, permanent