SLT Admin Specialist — Part-Time, 12‑month FTC

North Bristol NHS; West of England; Sur place; GBP 17 000 - 23 000; Temps partiel

Résumé du poste

Bristol NHS Foundation Trust is seeking an SLT Administrative Support to join the Inpatient and Outpatient Speech and Language Therapy Service at Cossham Hospital. This 12-month, fixed-term maternity cover role is 25 hours per week and requires strong organisation and patient-focused service delivery.

You'll provide comprehensive administrative support, handling appointments, waiting lists, referrals, and patient records while working with clinical and admin colleagues to ensure smooth service

Qualifications

• Experience delivering administrative support in a healthcare setting.
• Ability to handle patient records and confidential information.
• Proficient with hospital IT systems and data protection policies.

Responsabilités

• Act as the first point of contact for the Speech and Language Therapy (SLT) and Hearing Therapy Service, responding professionally and sensitively to telephone calls, emails, voicemails, and other enquiries from patients, carers, healthcare professionals, and external agencies.
• Sort, prioritise, and distribute incoming correspondence, ensuring urgent matters are escalated promptly, and administrative tasks are prioritised appropriately.
• Receive, process, and manage written and verbal referrals, ensuring referrals are actioned within agreed timescales and in accordance with service procedures.
• Support outpatient clinic administration, including appointment booking, clinic preparation, waiting list management, patient transport arrangements, interpreter bookings, and communication of appointment information.
• Provide patients and their families with clear and accessible information regarding appointments and services, adapting communications to meet individual needs, including alternative formats where required.
• Maintain accurate, confidential, and up-to-date patient records using Trust electronic systems, including CareFlow and the Electronic Document Management System (EDMS), ensuring compliance with data protection legislation and Trust policies.
• Register, input, retrieve, and update patient information on hospital information systems as required to support service delivery.
• Exercise judgement and discretion when responding to patient and carer enquiries, providing reassurance and support where appropriate and escalating complex clinical queries to the relevant Speech and Language Therapist.
• Support Speech and Language Therapy staff with administrative, IT, and software‑related queries, liaising with Trust support services where necessary.
• Produce, prepare, and maintain therapy resources, information packs, patient materials, reports, and presentations as requested by clinical staff.
• Process departmental orders and course bookings using Trust procurement systems, including SAP Ariba.

Connaissances

Communication skills

Customer service

Organisational skills

Attention to detail

Outils

CareFlow

EDMS

SAP Ariba

Hospital information systems

Description du poste

Bristol NHS Foundation Trust is seeking an SLT Administrative Support to join the Inpatient and Outpatient Speech and Language Therapy Service at Cossham Hospital. This 12-month, fixed-term maternity cover role is 25 hours per week and requires strong organisation and patient-focused service delivery.

You'll provide comprehensive administrative support, handling appointments, waiting lists, referrals, and patient records while working with clinical and admin colleagues to ensure smooth service