Slots Arcade (AGC) Team Member

The Rank Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading casino operator in London is seeking a Slots Arcade Team Member to provide high-quality customer service and support for electronic gaming products. Candidates should possess a positive attitude, hospitality experience, and an understanding of electronic games. This role requires flexibility to work nights and weekends in a 24/7 environment. Join us to be part of a team committed to delivering unrivalled customer experiences.

Benefits

Competitive hourly pay rate

Premium Pay Night Allowance

Paid breaks

Holiday entitlement

Nest Pension Scheme

Life Insurance

Long Service Awards

Online learning

Free team uniform

Retail discount scheme

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Must be 18 years of age or older.
• Legal right to work in the UK.
• Flexibility to work night shifts and weekends.

Responsibilities

• Assist & support customers using electronic gaming products.
• Use customer service skills to widen the appeal of electronic gaming.
• Establish good relationships with electronic gaming customers.

Skills

Positive attitude

Experience of working in a hospitality role

Fanatical about delivering unrivalled customer experience

Understanding of electronic games

Ability to collaborate with the wider business

Sound communication skills

Comfortable with change

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Competitive hourly pay rate
• Premium Pay Night Allowance: An additional 10%per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time hours)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Grosvenor Casino, London Victoria,W2 2DT

As a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions.

You will;

• Bea member of the team, assisting & supporting customers play on electronic gaming products.
• Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.
• Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.
• Having a knowledge of customer’s playing style & preferences (inc. staking levels) on all types of electronic gaming products

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Understanding of electronic games such as slot machines
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.