Skincare Tech: Customer Success Manager

Job Advert; Elstree; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

23+8 holidays (3 mandatory over Xmas)

Pension

Life Insurance - 2 x Salary after 6 6

31 days annual leave inclusive of bank

Job summary

OA is recruiting for a Customer Success Manager to join our client's growing team in Elstree. You will build strong, long-term relationships with professional customers in salons, spas, and clinics, guiding onboarding, training and ongoing account development.

This role collaborates with Sales, Training and Technical Support to maximise equipment value, treatments and retail opportunities, with occasional travel to customer sites. Office-based, Monday to Friday 9am-5:30pm.

Qualifications

• Experience in customer success, account management or a similar client-facing B2B role.
• Excellent communication and relationship-building skills.
• Proactive, organised and commercially minded with ability to manage a portfolio.

Responsibilities

• Manage a portfolio of professional salon, spa and clinic customers, building strong relationships and supporting retention and growth.
• Manage customer onboarding, including equipment implementation, training coordination and first-treatment support.
• Work with Training to support customer development, including advanced training and progression towards Advanced Clinic status.
• Understand customer business needs and provide practical support to increase treatment utilisation, bookings and retail sales.
• Identify at-risk accounts and refer qualified leads to Sales.

Skills

Customer success

Account management

CRM systems

Communication

Problem solving

Travel

Tools

CRM systems

Microsoft Office

ERP systems

Digital communication platforms

Job description

OA is recruiting for a Customer Success Manager to join our client's growing team in Elstree. You will build strong, long-term relationships with professional customers in salons, spas, and clinics, guiding onboarding, training and ongoing account development.

This role collaborates with Sales, Training and Technical Support to maximise equipment value, treatments and retail opportunities, with occasional travel to customer sites. Office-based, Monday to Friday 9am-5:30pm.