Customer Success Manager - Skincare Tech for Salons & Clinics

Job Advert; Elstree; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Holidays and time off

Pension

Life Insurance

Job summary

OA are recruiting a Customer Service Manager in Elstree to lead client-facing operations for salons, spas and clinics. You will oversee onboarding, training, account development and retention, collaborating with Sales, Training, Technical Support, Marketing, Operations and Quality to deliver an exceptional customer experience.

The role is office-based, Monday–Friday, 9am-5:30pm, with occasional travel to customers.

Qualifications

• Experience in customer success, account management or a similar client-facing B2B role.
• Excellent communication, relationship-building and problem-solving skills.
• Proactive, organised and commercially aware with portfolio management ability.
• Experience with CRM, ERP or customer service systems desirable.

Responsibilities

• Manage a portfolio of professional salon, spa and clinic customers, building strong relationships and supporting retention and growth.
• Oversee onboarding, equipment implementation, training coordination and first-treatment support.
• Collaborate with Training to support customer development and progression.
• Identify opportunities to increase treatment utilisation, bookings and retail sales.
• Support launches, campaigns, events and trade activity for customers.
• Handle inquiries and service issues with timely resolution in collaboration with Technical Support and Operations.
• Maintain CRM records and report on engagement, satisfaction, training and account growth.
• Represent the company professionally across all customer interactions.

Skills

Customer success

Account management

Communication

Relationship-building

Problem-solving

CRM systems

Microsoft Office

Digital communication tools

Travel willingness

Beauty industry knowledge

Tools

CRM software

ERP systems

Microsoft Office

Digital comms platforms

Job description

OA are recruiting a Customer Service Manager in Elstree to lead client-facing operations for salons, spas and clinics. You will oversee onboarding, training, account development and retention, collaborating with Sales, Training, Technical Support, Marketing, Operations and Quality to deliver an exceptional customer experience.

The role is office-based, Monday–Friday, 9am-5:30pm, with occasional travel to customers.