Customer Success Manager: Skincare Tech for Salons/Spas

Confidential; Greater London; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

23+8 holidays

Pension

Life Insurance 2 x Salary

31 days annual leave inclusive of bank

Job summary

OA Group is recruiting for a Customer Success Manager to join our client's growing team in Elstree. You will nurture relationships with professional salons, spas and clinics, guiding onboarding, training and product adoption to maximise value.

This role is office-based, Monday to Friday 9am-5:30pm. You will collaborate with Sales, Training, Technical Support and Operations to deliver an outstanding customer experience and drive retention.

Qualifications

• Experience in customer success or account management in a B2B environment.
• Excellent communication and relationship-building skills.
• Ability to manage a portfolio of professional clients and priorities.
• Willingness to travel occasionally to clients and events.
• Experience with CRM and ERP or customer service systems desirable.

Responsibilities

• Manage a portfolio of salon, spa and clinic customers and drive retention and growth.
• Oversee onboarding, including equipment implementation and training coordination.
• Collaborate with Training to support customer development and progression towards Advanced Clinic status.
• Identify opportunities for cross-selling and refer qualified leads to Sales.
• Maintain CRM records and report on customer engagement and account growth.

Skills

Customer success

Account management

B2B experience

Communication

Relationship building

Problem solving

CRM familiarity

Travel willingness

Organised

Team collaboration

Education

Beauty/aesthetics qualifications

Tools

CRM systems

Microsoft Office

ERP

Job description

OA Group is recruiting for a Customer Success Manager to join our client's growing team in Elstree. You will nurture relationships with professional salons, spas and clinics, guiding onboarding, training and product adoption to maximise value.

This role is office-based, Monday to Friday 9am-5:30pm. You will collaborate with Sales, Training, Technical Support and Operations to deliver an outstanding customer experience and drive retention.