SkillsHouse Engagement Adviser

City of Bradford Metropolitan District Council; Bradford; Híbrido; GBP 28.000 - 31.000; A tiempo parcial

Descripción de la vacante

City of Bradford Metropolitan District Council is seeking an Engagement Adviser for SkillsHouse to support residents on employment, training and career progression. You will be the welcoming face, engaging with people through telephone, email, and community outreach, including occasional evenings and Saturdays.

You will track vulnerable groups and NEET young people, build relationships across the district, and work with partners to ensure accessible, high-quality services for all residents.

Formación

• Excellent communication and interpersonal skills.
• Passion for helping people achieve their goals.
• Empathy, professionalism and a customer-focused approach.
• Ability to work flexibly including evenings and alternate Saturdays.
• Holds a full, clean driving licence and access to a vehicle.

Responsabilidades

• Be the first point of contact for Bradford residents seeking careers, skills, training and employment support.
• Manage referrals and enquiries, connecting individuals to the right support service.
• Build trusted relationships with residents and stakeholders across the district.
• Deliver outreach activities to raise awareness of SkillsHouse services.
• Provide a welcoming, professional and person-centred experience for all users.
• Work with SkillsHouse partners to support positive outcomes for residents.
• Promote equality, diversity and inclusion by making services accessible to all.
• Maintain accurate records and support service improvements.

Conocimientos

Communication

Interpersonal skills

Customer-focused

Empathy

Flexibility

Evening work

Evening and Saturday shifts

Driving licence

Descripción del empleo

Job Introduction

SkillsHouse Engagement Adviser

Salary: Band 7 £28,142 - £31,022 pro rata

Hours: 18.5 hours per week

Working Pattern: Monday to Friday between 3pm and 8pm, plus alternate Saturdays (Saturday hours paid at time-and-a-half)

Location: Hybrid working with regular community outreach across the Bradford District

A full, clean driving licence and access to a vehicle are essential for this role.

Please note - this vacancy is open to new applicants only.

Are you passionate about helping people achieve their potential? Do you enjoy building relationships, engaging with diverse communities, and making a real difference to people's lives?

SkillsHouse, Bradford Council's all-age careers and employability service, is looking for an enthusiastic and motivated Engagement Adviser to join our team.

This is a rewarding opportunity to support local residents on their journey towards employment, training, and career progression. As one of the first points of contact for our service, you will play a crucial role in ensuring individuals receive the right support at the right time.

About the role

As an Engagement Adviser, you will be the welcoming face and voice of SkillsHouse, connecting with residents through telephone, email, and community outreach activities.

This role includes regular evening working and alternate Saturdays to ensure our services remain accessible to residents who may not be available during traditional office hours.

A key element of the Engagement Adviser role is to track and monitor vulnerable groups and NEET young people.

What you'll be doing

• Acting as a first point of contact for Bradford residents seeking careers, skills, training, and employment support.
• Managing referrals and enquiries efficiently, ensuring individuals are linked to the most appropriate support service.
• Building trusted relationships with residents and stakeholders across the district.
• Delivering outreach activities within localities to raise awareness of SkillsHouse services.
• Providing a professional, welcoming and person-centred experience for all service users.
• Working collaboratively with SkillsHouse partners to support positive outcomes for residents.
• Promoting equality, diversity and inclusion by ensuring services are accessible to all, particularly those facing barriers to employment.
• Maintaining accurate records and supporting continuous service improvement.

We're seeking someone who:

• Has excellent communication and interpersonal skills.
• Is passionate about supporting individuals to achieve their goals.
• Demonstrates empathy, professionalism and a strong customer-focused approach.
• Understands the challenges and barriers some individuals may face when accessing employment, skills or training opportunities.
• Can work flexibly, including evenings and alternate Saturdays.
• Holds a full, clean driving licence and has access to a vehicle.

Why join SkillsHouse?

At SkillsHouse, we're committed to helping Bradford residents access the skills, opportunities and support they need to thrive. As an Engagement Adviser, you'll be part of a dedicated team that is changing lives and strengthening communities every day.

If you're looking for a role where you can make a meaningful difference while developing your own skills and experience, we'd love to hear from you.

We will be holding two Information Sessions for this role via Microsoft Teams on:

• Tuesday 18th August at 4pm
• Wednesday 19th August at 12.30pm
• Monday 24th August at 4pm

Please contact [e-mail] if you would like to attend or would like further information.

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.