SkillsHouse Engagement Adviser

City of Bradford Metropolitan District Council; Bradford; On-site; GBP 28,000 - 31,000; Part time

Job summary

Bradford Council's SkillsHouse Engagement Adviser role welcomes residents and connects them with careers, skills, and training via phone, email and community outreach. Evening work and alternate Saturdays ensure accessibility beyond standard hours.

You will engage with diverse communities, track vulnerable groups and NEET young people, and collaborate with partners to support local employment journeys.

Qualifications

• Excellent communication and interpersonal skills.
• Empathy, professionalism and a strong customer-focused approach.
• Ability to understand challenges and barriers to employment.
• Willingness to work evenings and alternate Saturdays.
• Hold a full, clean driving licence and have access to a vehicle.

Responsibilities

• Act as a first point of contact for Bradford residents seeking careers, skills, training and employment support.
• Manage referrals and enquiries, linking individuals to appropriate support services.
• Build trusted relationships with residents and stakeholders across the district.
• Deliver outreach activities to raise awareness of SkillsHouse services.
• Provide a professional, welcoming and person-centred experience for all service users.
• Work collaboratively with SkillsHouse partners to support positive outcomes for residents.
• Promote equality, diversity and inclusion by making services accessible to all, especially those facing barriers to employment.
• Maintain accurate records and support continuous service improvement.

Skills

Communication skills

Interpersonal skills

Empathy

Customer-focused

Job description

SkillsHouse Engagement Adviser

Salary: Band 7 £28,142 - £31,022 pro rata

Hours: 18.5 hours per week

Working Pattern: Monday to Friday between 3pm and 8pm, plus alternate Saturdays (Saturday hours paid at time-and-a-half)

Location: Hybrid working with regular community outreach across the Bradford District

A full, clean driving licence and access to a vehicle are essential for this role.

Please note - this vacancy is open to new applicants only.

Are you passionate about helping people achieve their potential? Do you enjoy building relationships, engaging with diverse communities, and making a real difference to people's lives?

SkillsHouse, Bradford Council's all-age careers and employability service, is looking for an enthusiastic and motivated Engagement Adviser to join our team.

This is a rewarding opportunity to support local residents on their journey towards employment, training, and career progression. As one of the first points of contact for our service, you will play a crucial role in ensuring individuals receive the right support at the right time.

About the role

As an Engagement Adviser, you will be the welcoming face and voice of SkillsHouse, connecting with residents through telephone, email, and community outreach activities.

This role includes regular evening working and alternate Saturdays to ensure our services remain accessible to residents who may not be available during traditional office hours.

A key element of the Engagement Adviser role is to track and monitor vulnerable groups and NEET young people.

What you’ll be doing

• Acting as a first point of contact for Bradford residents seeking careers, skills, training, and employment support.
• Managing referrals and enquiries efficiently, ensuring individuals are linked to the most appropriate support service.
• Building trusted relationships with residents and stakeholders across the district.
• Delivering outreach activities within localities to raise awareness of SkillsHouse services.
• Providing a professional, welcoming and person-centred experience for all service users.
• Working collaboratively with SkillsHouse partners to support positive outcomes for residents.
• Promoting equality, diversity and inclusion by ensuring services are accessible to all, particularly those facing barriers to employment.
• Maintaining accurate records and supporting continuous service improvement.

We're seeking someone who

• Has excellent communication and interpersonal skills.
• Is passionate about supporting individuals to achieve their goals.
• Demonstrates empathy, professionalism and a strong customer-focused approach.
• Understands the challenges and barriers some individuals may face when accessing employment, skills or training opportunities.
• Can work flexibly, including evenings and alternate Saturdays.
• Holds a full, clean driving licence and has access to a vehicle.

Why join SkillsHouse?

At SkillsHouse, we're committed to helping Bradford residents access the skills, opportunities and support they need to thrive. As an Engagement Adviser, you'll be part of a dedicated team that is changing lives and strengthening communities every day.

Information Sessions

We will be holding two Information Sessions for this role via Microsoft Teams on:

• Tuesday 18th August at 4pm
• Wednesday 19th August at 12.30pm
• Monday 24th August at 4pm

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.