Skilled Worker

Sanctuary Group; Ely; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Support (Advice Service)

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary Group in Ely, Cambridgeshire is recruiting a Skilled Worker to join our Planned Team (East). The role provides maintenance and repairs across basic trades, delivering reliable services to contracts and customers, in a not-for-profit housing environment that values diversity and inclusion.

Salary ranges £26,452–£27,844 per year, 40 hours per week, Monday to Friday, 08:00–16:30. You will join a small team of around 10, with some lone working; a full UK driving licence is required.

Qualifications

• City & Guilds qualification, NVQ 2 or relevant experience in a trade (or willing to work towards)
• Recent experience in a similar role
• Experience meeting deadlines and prioritising workloads
• Analysing and diagnosing problems and implementing effective solutions
• Knowledge of Health and Safety legislation
• Must hold a full UK driving licence

Responsibilities

• Carry out construction, fault fixing and maintenance duties in accordance with contract and service specifications
• Provide accurate and timely information on progress and advice understood by the customer and ensure daily work records are completed
• Respond to complaints and breakdowns to meet customer expectations in line with contract and service specifications
• Resolve problems or set in motion the means of resolution, keeping customers informed as per processes
• Ensure tools and equipment are maintained and stocks replenished per procedures and budgets

Skills

City & Guilds/NVQ2

Recent experience

Deadline prioritisation

Problem solving

Health & Safety

UK driving licence

Education

City & Guilds/NVQ 2 or equivalent

Job description

Select how often (in days) to receive an alert:

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Skilled Worker

Ely, Cambridgeshire

£26,452 - £27,844 per year

40 hours per week – Monday to Friday, 08:00 to 16:30

We have an opportunity for a Skilled Worker in Ely, to join our Planned Team (East). There are around 10 in the team but some lone working will be required. The purpose of this role is to provide an effective maintenance and repairs service across one or more basic level trade operations that meet contract and customer expectations.

The role of Skilled Worker will include:

• C arry out construction, fault fixing and maintenance duties in accordance with contract and service specifications
• P rovide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Responds positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications
• Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications
• Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets

Skills and experiences:

• City & Guilds qualification, NVQ 2 or relevant experience in a relevant trade (or willing to work towards)
• Recent experience of undertaking a similar role
• Some experience of working to deadlines and prioritising work loads
• Analysing and diagnosing problems and implementing effective solutions
• Working knowledge of the application of Health and Safety legislation
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £26,452 per annum (rising to £27,844 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.