Ski Travel Experience Specialist (Remote)

WeSki; Greater London; Remoto; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

WeSki, a self-service ski trip booking platform, is seeking a full-time remote Customer Support Specialist. You will guide customers from booking through post-trip support, acting as the main contact and ensuring an excellent experience.

Requirements include native English, 3+ years in customer service, 2+ years in Travel Tech B2C, and familiarity with HubSpot or Zendesk. Rotating shifts, weekends, and a contract up to 6 months apply.

Competenze

• Native English speaker.
• 3+ years of experience in customer service.
• 2+ years in Travel Tech B2C.
• Experience with HubSpot or Zendesk.
• Ski experience is a plus.
• Strong problem-solving and self-learning abilities.
• Highly organized with multitasking across priorities.

Mansioni

• Serve as the main point of contact for customers throughout their journey.
• Post-booking support to address customers’ needs.
• Support during trips to ensure a great customer experience.
• Represent the voice of the customer to influence the product roadmap.
• Rotating shift work schedule, including weekends.
• Full-time remote position with rotating shifts, including evenings.
• Contract of up to 6 months with renewal option.

Conoscenze

Customer service

Travel Tech experience

Problem-solving

Organization

Strumenti

HubSpot

Zendesk

Descrizione del lavoro

WeSki, a self-service ski trip booking platform, is seeking a full-time remote Customer Support Specialist. You will guide customers from booking through post-trip support, acting as the main contact and ensuring an excellent experience.

Requirements include native English, 3+ years in customer service, 2+ years in Travel Tech B2C, and familiarity with HubSpot or Zendesk. Rotating shifts, weekends, and a contract up to 6 months apply.