Site Supervisor

Xerox Corporation; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Xerox Corporation recherche un manager pour superviser les opérations d'impression et de gestion des services. Ce poste est essentiel pour garantir la satisfaction des clients, la maintenance des niveaux de service, et l'adhésion aux engagements contractuels. Les candidats doivent avoir une solide expérience en gestion d'équipe et en opérations sur site, avec d'excellentes aptitudes à la communication et en résolution de problèmes.

Qualifications

• Expérience en gestion d'opérations sur site pour l'impression et l'entraînement.
• Auto-motivation pour atteindre les exigences quotidiennes.
• Capacité à travailler sous pression et à gérer plusieurs tâches.

Responsibilities

• Production de demandes d'impression à l'aide d'imprimantes numériques.
• Gestion quotidienne de l'équipe sur site.
• Maintien des niveaux de stock de papier et de toners.

Skills

Gestion d'équipe

Communication

Résolution de problèmes

Gestion du temps

Pensée critique

Job description

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City: Luton

State/Province: Bedfordshire

Country: United Kingdom

Department: DELIVERY_ACCOUNT_OPERATIONS

Date: Working time

Employment Type: Full-time

Ref#: 20035944

Job Level: Manager without Direct Reports

Job Type: Experienced

Job Field: DELIVERY_ACCOUNT_OPERATIONS

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation:
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The role holder is responsible for the day-to-day operational, on-site delivery of Centralised Print Room and Managed Print Services.

Activities involve maintaining contracted service levels, ensuring customer satisfaction, maintaining customer relationships, and delivering contract commitments within cost targets.

Primary Responsibilities:

• Production of print requests using digital production printers
• Finishing of documents
• Scanning of documents as required by the end customers
• Work with other site teams to support print room and fleet requests
• Understand Xerox service offerings and support implementation of new initiatives
• Ensure adherence to SLAs
• Maintain stock levels of paper, stationery, and toners to ensure the print room and fleet are fully operational
• Accurately complete job tickets
• Complete monthly billing process accurately
• Manage onsite team daily
• Proactively check fleet devices for potential issues
• Provide 1st line response for helpdesk calls related to the fleet and escalate as needed
• Replenish toner supplies for fleet devices
• Support contract Operations Manager with other tasks as required
• Experience managing onsite operations for printing, scanning, and fleet operations
• Use critical thinking to make informed decisions guided by policies, procedures, and business plans
• Manage and prioritize workloads to meet SLAs
• Work under pressure, handling multiple tasks for timely completion
• Be self-motivated to achieve daily requirements
• Maintain excellent communication with internal and customer stakeholders