Print Room Manager

Vastbouw; Nottingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Ricoh is seeking to optimise and deliver efficient business process services, ensuring customer and employee satisfaction across the site. You will resolve operational issues quickly, build strong relationships with users, and contribute to continuous improvement and growth within Ricoh UK operations.

The role involves workforce planning, coaching, and maintaining site procedures, with adherence to health and safety policies and data-driven reporting to meet client and Ricoh requirements.

Qualifications

• Experience delivering customer-focused service operations.
• Ability to resolve operational problems quickly.
• Strong relationship-building with users.
• Experience in workforce planning and coaching.
• Familiar with managing systems/databases.
• Knowledge of EHS policies is a plus.

Responsibilities

• Deliver an efficient and responsive business process service, ensuring customer and employee satisfaction.
• Help solve operational problems quickly to provide the most efficient service and understand Ricoh’s business service lines for growth.
• Build relationships with users and manage their expectations, resolving simple issues and escalating where needed.

Skills

Customer service

Operations

Relationship skills

Data management

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved,
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh’s business service lines to continually seek additional business growth.
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.

• Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business.
• Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations.

• Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.

You will ideally have

• To ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI's are met.
• To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements.

• To manage stock levels of consumables and materials effectively ensuring that all purchasing is conducted to Ricoh's organisational guidelines.
• To support and implement Company initiatives and projects at site level to ensure site and Company success.
• Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines, reporting all hazards and risks to the health and safety representative.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology

#RicohUK

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.