Site Quality Leader - ISO 9001 & Continuous Improvement

Armstrong Fluid Technology; Droitwich Spa; On-site; GBP 65,000 - 90,000; Full time

Job summary

Armstrong Fluid Technology is seeking a Quality Manager to lead the site's QMS and drive quality excellence across manufacturing and support functions. You will collaborate with Production, Engineering, Supply Chain and Customer Service to improve product quality, reduce defects, and support growth.

The role emphasizes leading audits, root cause analysis, corrective actions, and a culture of continuous improvement, with strong leadership of the quality team and stakeholder management.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related discipline.
• Significant experience in a Quality Management leadership role within manufacturing or engineered products.
• Strong working knowledge of Quality Management Systems, particularly ISO 9001.
• Experience leading internal, external, and customer audits.
• Proven leadership skills with experience managing and developing quality teams.
• Strong understanding of root cause analysis methodologies and corrective action processes.

Responsibilities

• Lead and maintain the site's Quality Management System in accordance with ISO 9001 and applicable industry standards.
• Ensure compliance with customer, statutory, regulatory, and company quality requirements.
• Manage internal and external audits, including customer audits and third-party certification audits.
• Develop, monitor, and report quality objectives and KPIs.
• Maintain document control, non-conformance management, and corrective action processes.
• Lead the resolution of quality issues arising from manufacturing operations, suppliers, and customers.
• Ensure robust root cause analysis and implementation of effective corrective and preventive actions.
• Drive improvements in product quality, process capability, first-pass yield, and overall manufacturing performance.
• Support production teams in establishing and maintaining quality standards throughout the manufacturing process.
• Oversee inspection, testing, calibration, and product release activities.
• Serve as the primary point of contact for customer quality concerns and escalations.
• Lead investigations into customer complaints and warranty issues, ensuring timely resolution and effective communication.
• Monitor customer quality performance and develop improvement plans to enhance customer satisfaction.
• Support customer audits, quality reviews, and new product introductions.
• Ensure compliance with applicable industry regulations, standards, and customer-specific requirements.
• Lead, coach, and develop the site quality team to achieve business and departmental objectives.
• Foster a culture of accountability, quality ownership, and continuous improvement throughout the organization.
• Provide quality-related training, guidance, and support to cross-functional teams.
• Promote employee engagement and encourage proactive problem-solving and quality awareness.
• Champion continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and other quality methodologies.
• Facilitate quality improvement projects aimed at reducing waste, defects, rework, and customer complaints.
• Analyze quality performance data and identify opportunities for process optimization.
• Collaborate with Engineering, Supply Chain, and Operations teams to drive sustainable improvements across the business.

Skills

Quality management

Audits

Root cause analysis

8D

FMEA

APQP

Lean manufacturing

Data analysis

Stakeholder management

Education

Bachelor's degree in Engineering/Quality Management/Manufacturing

Job description

Armstrong Fluid Technology is seeking a Quality Manager to lead the site's QMS and drive quality excellence across manufacturing and support functions. You will collaborate with Production, Engineering, Supply Chain and Customer Service to improve product quality, reduce defects, and support growth.

The role emphasizes leading audits, root cause analysis, corrective actions, and a culture of continuous improvement, with strong leadership of the quality team and stakeholder management.