Site Operations Manager

Get Recruited; Maidstone; On-site; GBP 36,000 - 44,000; Part time

Job summary

A recruitment agency is seeking a highly capable Site Operations Manager in Maidstone, England. This hands-on role demands ownership of daily site operations, ensuring safety and efficiency while enhancing customer experience. Ideal candidates will possess proven operational management experience, strong communication skills, and organizational abilities in fast-paced environments. The position is temporary and involves overseeing a diverse team and managing operational risks effectively.

Qualifications

• Proven experience in a heavily operational role.
• Strong understanding of how multi-functional sites operate.
• Highly organized, resilient, and able to remain composed under pressure.
• Experience working in fast-paced, seasonal, or customer-driven environments.

Responsibilities

• Take full ownership of daily site operations.
• Maintain a clear operational overview of site activity.
• Identify, assess, and mitigate operational risks.
• Ensure operational procedures are followed and improved.
• Oversee documentation and compliance.
• Act as a key decision-maker during incidents.
• Oversee the Customer Experience Team.

Skills

Operational management

Strong communication skills

Organizational skills

Problem solving

Experience in customer service environments

Leadership ability

Proactivity

Job description

Base pay range

Direct message the job poster from Get Recruited

Senior Account Manager at Get Recruited 🌟 Connecting Top Talent with Thriving Organisations 🚀

Site Operations Manager

Headcorn - Thursday to Sunday

Salary up to £40,000

The Opportunity:

We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.

This is a hands-on role requiring a strong understanding of how a site functions operationally.

The Role:

• Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
• Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
• Identify, assess, and mitigate operational risks in real time and through forward planning.
• Ensure all operational procedures are followed, reviewed, and improved where necessary.
• Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
• Act as a key decision-maker during incidents, disruptions, or operational challenges.
• Oversee the Customer Experience Team, setting clear expectations and standards.

Required Skills:

• Proven experience in a heavily operational role.
• Strong understanding of how multi-functional sites operate.
• Highly organised, resilient, and able to remain composed under pressure.
• Strong communication skills with the ability to lead, influence, and challenge where required.
• Experience working in fast-paced, seasonal, or customer-driven environments.
• Naturally proactive and solutions-focused.
• Passionate about operational excellence and customer experience.

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• General Business, Management, and Project Management

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