Site & Operations Manager

ZipRecruiter; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A rapidly growing self-storage operator is seeking a Site & Operations Manager in North West London. This full-time role involves leading operations across multiple locations, managing logistics, customer service, and local marketing initiatives. Join a dynamic team focused on making self-storage more accessible and efficient. Benefit from structured training, performance bonuses, and a supportive work environment.

Benefits

Performance-related bonuses

Staff discounts on storage solutions

Structured training and onboarding

Qualifications

• Experience in self-storage or similar environment required.
• Operational background with logistics and customer interaction.
• UK driving license required for site travel.

Responsibilities

• Lead daily operations across multiple self-storage sites.
• Oversee container deliveries and manage customer interactions.
• Drive occupancy through local marketing and customer follow-ups.

Skills

Communication

Problem-solving

Logistics

Customer Service

Organisation

Job description

Job Description

Site & Operations Manager – Multi-Site Self-Storage Facilities

North West London – Multi-Site Role

Full-time, on-site role with occasional flexibility (some evenings/weekends)

Salary: £40,000 – £45,000 OTE (depending on experience)

Company Overview

A fast-growing self-storage operator is seeking a Site & Operations Manager to support the expansion of multiple new locations across Greater London. Backed by a nationally recognised brand and operating within a high-growth franchise network, this is a unique opportunity to join a hands-on, entrepreneurial team making self-storage more flexible, affordable, and accessible.

With multiple new sites launching and more in the pipeline, the business is offering the right person a chance to step into a pivotal, high-trust operational leadership role. You’ll work directly with senior leaders to help shape the business from the ground up, contributing ideas, solving real-world challenges, and making a tangible impact from day one.

Role Overview

The Site & Operations Manager will lead daily operations across a network of container-based self-storage sites. The role spans site management, logistics, customer service, local marketing, and administration.

You’ll oversee container deliveries and installations, manage on-site activity, support customers through move-ins, and ensure the smooth day-to-day running of each location. This is a key role that blends hands-on operational duties with customer-facing and commercial responsibilities.

Key Responsibilities

️ Site Operations & Delivery Coordination

• Oversee container deliveries and unit installations with precision and care
• Manage logistics, inventory, and site layout across multiple locations
• Ensure high standards of cleanliness, organisation, and visual presentation

Customer Success & Site Experience

• Act as the primary contact for all customer enquiries and bookings
• Guide customers through the entire storage process, from initial contact to move-in and ongoing support
• Handle payments, renewals, and service queries with professionalism and care

Business Growth, Marketing & Local Partnerships

• Drive occupancy through customer follow-ups, local marketing, and community outreach
• Manage walk-ins and convert warm leads passed on by the central sales team
• Build local partnerships with estate agents, businesses, and contractors to increase awareness and referrals
• Support and implement local promotions and pricing strategies

️ Health & Safety & Compliance

• Ensure all sites meet safety, insurance, and compliance standards
• Conduct routine checks and maintain accurate operational records

What We’re Looking For

• Previous experience in self-storage or similar evironment
• Operational background with logistics, delivery coordination, and customer interaction
• Excellent communication and interpersonal skills; confident handling problems and people
• Highly organised with attention to detail and pride in site presentation
• Tech-savvy and able to quickly learn digital systems and admin tools
• Practical and proactive, comfortable working on-site and managing physical tasks
• A natural problem-solver who is always looking for more efficient ways to work
• Full UK driving licence required for regular site travel
• Right to work in the UK

What’s on Offer

• Performance-related bonuses based on occupancy and operational success
• Autonomy and ownership in a trusted leadership role within a growing business
• Structured training and onboarding, with clear SOPs and operational support
• Direct access to senior leadership and brand resources
• Staff discounts on storage solutions
• A supportive, action-oriented team culture where your contributions are valued

Ready to lead operations in one of the UK’s fastest-growing storage businesses? Apply now to be part of the journey.