Site Operations Manager

Mitie; Arbroath; On-site; GBP 52,000 - 78,000; Full time

Job summary

Mitie is seeking an experienced Establishment Manager to lead facilities, maintenance and estate management for RM Condor, Arbroath. You will be the primary contact for the Head of Establishment and DIO, driving performance, compliance and continuous improvement across the contract.

You will manage site teams, supply chain partners and billable works, ensuring KPI achievement, value for money, and timely documentation handover while maintaining a strong safety and compliance culture.

Qualifications

• Experience leading operational teams in construction, facilities management or estate management.
• Strong planning, organisational and decision-making skills.
• Understanding of health & safety responsibilities and compliance in regulated environments.

Responsibilities

• Lead safe, compliant and efficient delivery of maintenance and estate management services.
• Motivate site teams and supply chain partners to meet KPIs and service standards.
• Oversee asset compliance, risk management, health & safety, asbestos and legionella management, JSP375 requirements.
• Manage billable works projects from development to handover with quality and value.
• Build relationships with stakeholders including the Head of Establishment and DIO representatives.

Skills

Team leadership

Planning & organisation

Stakeholder management

Decision making

Problem solving

Sustainability initiatives

Education

HNC/HND or equivalent

Job description

Site Operations ManagerLocation: RM Condor, Arbroath

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Establishment Manager to lead the delivery of facilities, maintenance and estate management services at RM Condor, ensuring operational excellence, compliance and outstanding customer service across the MOD estate.

Reporting to the Area Manager Scotland North, you'll act as the primary point of contact for the Head of Establishment, Defence Infrastructure Organisation (DIO), supply chain partners and end users, driving performance, compliance and continuous improvement across the contract.

Role Responsibilities

• Lead the safe, compliant and efficient delivery of maintenance, response works and estate management services in line with statutory, mandatory and contractual requirements.
• Manage and motivate site teams and supply chain partners to achieve KPIs, service excellence and customer satisfaction targets.
• Oversee asset compliance, risk management, health & safety procedures, asbestos and legionella management, and JSP375 requirements.
• Manage billable works projects from development through to completion, ensuring quality, value for money and timely handover of documentation.
• Build strong relationships with key stakeholders including the Head of Establishment, DIO representatives and operational end users, acting as the single point of contact for estate-related matters.

Required Qualifications

Applicants must meet the below defined requirements for the role:

• HNC/HND qualification in a relevant discipline, or equivalent demonstrable experience within construction, property maintenance or estate management.
• Proven experience managing operational teams within construction, facilities management, property maintenance or a related environment.
• Full understanding of health & safety responsibilities and compliance requirements within a regulated operational environment.

What We're Looking For

• Experience leading teams to achieve operational KPIs, performance targets and service delivery standards.
• Strong planning, organisational and decision‑making skills, with the ability to prioritise workloads and manage competing demands.
• Excellent stakeholder management and communication skills, with the confidence to engage at all levels.
• Commercial awareness with experience managing budgets, costs, contractors and supply chain performance.
• A proactive approach to problem‑solving, continuous improvement and identifying opportunities to support sustainability and carbon reduction initiatives.
• Experience within a MOD or defence environment would be advantageous.
• Knowledge of CDM Regulations, JSP375 and statutory compliance requirements is desirable.
• IOSH, SMSTS or equivalent Health & Safety qualification would be advantageous.

What's In It For You?

• Opportunity to lead a high‑profile MOD estate and make a real impact on operational delivery.
• Exposure to a diverse range of facilities management, maintenance and project activities.
• Career development opportunities within one of the UK's leading facilities management organisations.
• A supportive and collaborative working environment where your contribution is valued.