Site Operations Coordinator

H&M Group; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join H&M Group as a Site Operations Coordinator, where you will play a crucial role in enhancing the customer journey on COS E-Commerce websites. With responsibilities spanning from site management to performance reporting, you will collaborate with cross-functional teams to drive successful site outcomes. This full-time position, based in London, offers a hybrid working environment and comes with attractive employee benefits and development opportunities.

Benefits

25% staff discount

25 days holiday

Cycle to work scheme

Discounted gym membership

Employee assistance via retail trust

Qualifications

• Prior E-commerce site management experience using CMS.
• Experience in performance reporting and A/B testing.
• Ability to manage multiple priorities effectively.

Responsibilities

• Develop and implement site plans to optimize user experience.
• Deliver weekly performance reports using data-driven insights.
• Manage promotions and sales activations aligned with commercial strategies.

Skills

Sales driven

Analytical mindset

Organizational skills

Problem solving skills

Proactive

Tools

Contentsquare

Google Analytics

PowerBI

Microsoft Office

Job description

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As the Site Operations Coordinator, you are responsible for planning, briefing, and co-ordinating content updates for COS E-Commerce websites to achieve a relevant customer journey, optimising user experience and maximising sales while adhering to COS standards for quality at all times. In this role, you will work together with the site operation team and responsible for site stability, incident management and reporting to optimise site speed.

What you will do

• Develop and implement weekly site plans based on regional commercial strategies and the digital marketing calendar, manage promotions and sales activations, ensuring the sites mirror our shared goals
• Oversee the layout, visual look, and overall content of the website according the COS brand ID and visual guidelines through content management system (Storyblok)
• Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensure product enrichment to masimise selling potential
• Deliver weekly performance reports and use data-driven insights to optimize site experience and conversion rates through A/B testing.
• Align with digital marketing channel representatives to secure customer journey relevance from customer-facing channels to site
• Support the E-Commerce Digital Experience Team by delivering briefs that outline customer experience expectations set by COS Global teams
• Partner with IT and development teams to plan, test, and implement new website features, and troubleshoot technical issues.
• Contribute to cross-functional projects focused on site optimization, including CRO, SEO, and digital expansion initiatives.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous E-commerce site management and publishing experience via CMS platforms
• Sales driven and result oriented with a passion for the digital landscape
• Strong analytical mindset with experience in performance reporting and A/B testing
• Excellent planning, organizational and problem solving skills
• Ability to take ownership and effectively manage multiple priortises and projects
• Curious, proactive and eager to learn and identify new ways to drive results
• Familiarity with analytical tools such as Contentsquare, Google Analytics and PowerBI
• Proficientin Microsoft Office

Additional Information

This is a full time permanent contracted of 39 hours a week based at our Regional Office in London.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program .

• 25 days holiday
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Company Description

: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS .

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and team work.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

We are looking forward to hearing from you!