Site Operations Coordinator

COS; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company is looking for a Site Operations Coordinator in London to drive e-commerce site success through planning, content management, and optimization. You will work closely with teams to enhance user experience and meet sales targets, using data analysis and A/B testing to improve site performance.

Benefits

25 days holiday

Annual health checks

Pension scheme

Discounts on activities and products

Cycle to work scheme

Discounted gym membership

Private health & dental care

Employee assistance program

Qualifications

• Experienced in e-commerce site management and CMS platforms.
• Strong analytical skills with performance reporting and A/B testing experience.
• Passion for digital landscape and a result-oriented mindset.

Responsibilities

• Develop weekly site plans based on commercial strategies.
• Optimize site experience and conversion rates through data-driven insights.
• Collaborate with teams to enhance the customer journey.

Skills

Analytical mindset

Sales driven

Organizational skills

Problem-solving skills

Curiosity

Tools

Contentsquare

Google Analytics

PowerBI

Microsoft Office

Job description

Job Description

As the Site Operations Coordinator, you are responsible for planning, briefing, and co-ordinating content updates for COS E-Commerce websites to achieve a relevant customer journey, optimising user experience and maximising sales while adhering to COS standards for quality at all times. In this role, you will work together with the site operation team and be responsible for site stability, incident management, and reporting to optimise site speed.

What You Will Do

• Develop and implement weekly site plans based on regional commercial strategies and the digital marketing calendar, manage promotions and sales activations, ensuring the sites mirror our shared goals.
• Oversee the layout, visual look, and overall content of the website according to the COS brand ID and visual guidelines through content management system (Storyblok).
• Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensure product enrichment to maximise selling potential.
• Deliver weekly performance reports and use data-driven insights to optimize site experience and conversion rates through A/B testing.
• Align with digital marketing channel representatives to secure customer journey relevance from customer-facing channels to site.
• Support the E-Commerce Digital Experience Team by delivering briefs that outline customer experience expectations set by COS Global teams.
• Partner with IT and development teams to plan, test, and implement new website features, and troubleshoot technical issues.
• Contribute to cross-functional projects focused on site optimization, including CRO, SEO, and digital expansion initiatives.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What You Need To Succeed

• Previous E-commerce site management and publishing experience via CMS platforms.
• Sales driven and result oriented with a passion for the digital landscape.
• Strong analytical mindset with experience in performance reporting and A/B testing.
• Excellent planning, organizational and problem solving skills.
• Ability to take ownership and effectively manage multiple priorities and projects.
• Curious, proactive and eager to learn and identify new ways to drive results.
• Familiarity with analytical tools such as Contentsquare, Google Analytics and PowerBI.
• Proficient in Microsoft Office.

Additional Information

This is a full-time permanent contract of 39 hours a week based at our Regional Office in London.

Benefits

• 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust
• Private health & dental care

Inclusion & Diversity

At COS we’re committed to creating inclusive, diverse, and equitable workplaces. Our teams should include a variety of people sharing their knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

Company Description

About COS: COS offers a wardrobe of ready-to-wear and accessories rooted in quality and lasting design. The brand is inspired by modern culture, global cities, and fashion movements. Emphasizing craftsmanship, innovation, and materiality, collections are created mindfully, blending contemporary and timeless styles. Learn more about COS here.

In this role, you will benefit from a hybrid working arrangement, with flexibility to work remotely and from the office. Approximately 3 days per week in the office will be required to foster collaboration and teamwork.

Ready to apply? Click on the I’M INTERESTED link to upload your CV securely. We will keep you updated on your application status via email.

We look forward to hearing from you!