Site Manager / Site Lead

ICTS UK Ltd; Bracknell; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

ICTS UK Ltd in Bracknell is seeking an experienced Site Manager / Site Lead to oversee the on-site contract guard force. You will be the day-to-day leader for the security team and the main point of contact for both the client and ICTS, ensuring a best-in-class service on every shift.

The role reports to the Cluster Account Manager and Client Security Management team, working with the client to keep the site compliant, well-staffed and well-led while fostering a respectful, inclusive, and

Qualifications

• Proven experience in managing on-site security teams.
• Strong leadership and people management skills.
• Ability to plan rosters and manage HR processes.

Responsibilities

• Lead and manage the on-site security team across all shifts.
• Serve as main client/ICTS contact to ensure best-in-class service.
• Address conduct, performance issues, and investigations.
• Plan rosters at least a month ahead and arrange cover as needed.
• Conduct audits, ensure licences, risk assessments and site procedures are up to date.
• Coordinate with client on security faults and vendor call-outs during work hours.
• Deliver training and conduct annual reviews with Training Manager.
• Set objectives, measure KPIs, and prepare monthly reports.
• Attend meetings and drive health, safety, and compliance initiatives.

Skills

People management

HR processes

Scheduling

Communications

Leadership

Incident response

Tools

Scheduling software

KPI reporting tools

Job description

Role Title

Site Manager / Site Lead

Pay

Competitive

Location

Bracknell

Hours

40 hours per week (flexible 5 x 8-hour days, including occasional nights)

SIA Licence

Required

Security Clearance

Developed Vetting (DV) - full employment is conditional on clearance being granted

About the Role

ICTS is looking for an experienced security leader to manage the on-site contract guard force (CGF) at our client's site in Bracknell. You will be the day-to-day lead for the security team and the main point of contact for both the client and ICTS, making sure the service is delivered to a best-in-class standard on every shift.

Reporting to the Cluster Account Manager and the Client Security Management team, you will work in partnership with the client to keep the site compliant, well-staffed and well led, while building a respectful, inclusive and values-driven team culture.

What You Will Do

• Lead and support the site security team, including supervisors, keeping standards consistent across all shifts.
• Act as the on-site point of contact for the client and ICTS, communicating clearly and promptly.
• Look after team welfare, spot conduct or performance concerns early, and manage HR processes and investigations through to resolution.
• Plan rosters at least a month ahead and arrange cover for leave, sickness and gaps with trained, site-familiar staff.
• Carry out audits and compliance checks, making sure licences, certifications, risk assessments and site procedures are valid and up to date.
• Implement corrective actions after incidents and coordinate with the client on physical security faults and vendor call-outs during working hours.
• Deliver training and development with our Training Manager, including annual 1-2-1 reviews and quarterly supervisor assessments.
• Set clear objectives, measure results against agreed KPIs, and prepare monthly operational reports.
• Attend client and internal meetings, and help develop initiatives to improve health and safety, performance and compliance.

What You Will Need

• A valid SIA licence. Door Supervisor or Security Guarding licence alongside a CCTV licence.
• Willingness and eligibility to obtain and maintain Developed Vetting (DV) clearance, including a minimum of 10 years' UK residency.
• Ability to pass a criminal records check (CRC) to the required standards.
• A full UK driving licence and access to your own vehicle.
• Proven experience in people management, including HR processes, investigations and performance management.
• Experience in scheduling, rostering and shift management.
• Excellent communication and interpersonal skills, with the ability to influence and motivate people at all levels.
• A self-disciplined, organised and proactive approach to problem-solving in a busy operational environment.

Desired:

• Experience of security operations in a data centre or other high-compliance environment.
• A professional qualification in security management, business administration or operational leadership.
• Familiarity with compliance documentation, audits and KPI reporting.

Security Clearance

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: United Kingdom Security Vetting: clearance levels.

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously, and we expect our employees to do the same.