Site Services Manager

Mitie Cleaning & Hygiene Services; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle-to-work

Life cover

Employee rewards

Job summary

Mitie Cleaning & Hygiene Services seeks a Security Lead to oversees site-based Supervisors and SOs for HMRC NEP Estate in Newcastle, Washington and Durham. Lead local security operations, liaise with HMRC, drive service excellence and manage security staff and equipment.

You will conduct monthly KPI pre-audits, ensure issues are resolved promptly, and support recruitment and training under Mitie policies. Strong HMRC security knowledge and IT skills are essential.

Qualifications

• SC Clearance required at minimum standard.
• Front Line SIA Licence required.
• Driving Licence required.
• Minimum of 5 years proven experience in a similar role.
• Must understand client needs within HMRC.
• Ability to inspire and lead team to deliver high service standards.
• Effective communicator at all levels.
• Strong understanding of security services within HMRC.
• Understand Mitie principles and apply them site-wide.
• Excellent IT skills and proficiency in Microsoft Office.

Responsibilities

• Implement opportunities locally to maximise service efficiency and drive continuous improvement.
• Conduct monthly pre-audits KPI meetings and address failings.
• Regularly review all sites and report/resolver issues.
• Communicate proactively with the security team and HMRC client.
• Ensure smooth HMRC security operation delivery at all times.
• Manage site-based Mitie security staff: holidays, absence, appraisals, training records and incident reporting.
• Assist Contract and Operations Managers with recruitment and training.
• Follow Group and company policies at all times.

Skills

SC Clearance

SIA Licence

Driving Licence

Leadership

Client Liaison

IT Skills

Microsoft Office

Communication

HMRC Knowledge

Security Procedures

Tools

MS Office

Job description

Job Overview

• Security lead for all Mitie site based Supervisors and SO's On HMRC NEP Estate in Newcastle , Washington and Durham
• Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
• Co-ordinate the local delivery of all security operations
• Effective and pro-active communication with the HMRC client
• Carry out pre-audit for monthly KPI meetings for all security operations
• Manage client expectations and resolve all concerns in timely manner
• Assist Mitie Account Manager and local Mitie Operations Manager as required
• Management of and responsibility for site security equipment

Main Duties

• Implement opportunities locally to maximise service efficiency and drive continuous improvement
• Conduct monthly pre-audits KPI meetings as required and elevate any failings
• Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
• Communicate effectively and proactively with the security team and HMRC client
• Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
• Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
  • management of holidays
  • manage unplanned absence
  • appraisals and performance management
  • staff training routine and management of training records
  • management of the incident reporting processes
  • local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
• Ensure all HMRC officers have read and signed the up to date Assignment Instructions
• Ensure the security risk assessments have been signed off and regularly reviewed.
• Assist Mitie Contract and Operations Managers with recruitment, training and as directed
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

What we are looking for

• SC Clearance – Minimum standard
• Front Line SIA Licence
• Driving Licence
• Minimum of 5 years proven experience in a similar role
• Must understand client needs within HMRC
• Ability to inspire and lead team to deliver the highest service standards at all times
• Effective communicator at all levels
• Must have exceptional understanding of security services within HMRC
• Understand key Mitie principles and assist in delivering this in every aspect of site functions
• Must have excellent IT skills and a good understanding of all Microsoft Office application

Benefits

• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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