Site Manager

OCS; Birmingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Site Manager to oversee operations in Birmingham. This role involves ensuring the safe and efficient delivery of facilities management services, leading a dedicated team, and maintaining excellent client relationships. The ideal candidate will have a strong background in both hard and soft services, along with a commitment to continuous improvement and innovation. Join a dynamic team that values trust, respect, unity, and empowerment, where your contributions will directly enhance the quality of service provided to clients and communities.

Qualifications

• Experience in hard and soft FM services including maintenance and cleaning.
• Ability to interpret contract documentation and manage client relationships.

Responsibilities

• Ensure safe and efficient service delivery to clients.
• Lead and manage onsite teams and contractors effectively.
• Monitor quality and financial performance of services.

Skills

Facility Management

Client Relationship Management

Operational Management

Team Leadership

Business Development

Education

Degree in Facilities Management or related field

Job description

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About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Working Days: Monday - Friday 7am-2.30pm or 10.30am-6pm

As a Site Manager, you must ensure the safe operation, profitable and efficient of all services provided to the school. To ensure service delivery is compliant with legislative requirements, company procedures and customer requirements. To lead a team of onsite employees and contractors to provide a fully integrated service to the contract. Effectively managing all operational teams through effective recruitment, training and performance management. Ensuring efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of the services within the scope of the contract. To deliver continuous service and cost improvements through identification, promotion and implementation innovative systems, processes, procedure and products.

Main Duties

• To be the first point of contact for the management of OCS service delivery to clients.
• Provide reports for our client representative and OCS management teams on all aspects of service delivery.
• Account management responsibility to develop contract operations.
• Provide regular progress reports and service updates to our supply chain partners.
• Demonstrate a responsive “can-do” attitude to the client, and end users.
  
  

Experience

• Proven background in delivering a range of both hard and soft FM to include Maintenance, Cleaning, Security and portering Services would be a pre-requisite.
• Experience of working in an education environment would be beneficial
• Ability to interpret contract documentation.
• Demonstrable track record of excellent client relationship management and customer-facing/partnering skills
• Business development, retention, and championing new and up to date initiatives are keys to success in this role.
  
  

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting

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