Site Manager

Manchester Arndale; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading facilities management company is seeking a Site Manager to oversee service delivery and manage onsite teams in Birmingham. This role involves ensuring compliance with service standards, building client relationships, and delivering continuous improvement in service delivery. Ideal candidates will have a strong background in both hard and soft FM services along with excellent communication and leadership skills.

Qualifications

• Proven background in facilities management including maintenance and cleaning services.
• Experience in an education environment is preferable.
• Ability to interpret contract documentation.

Responsibilities

• Oversee service delivery to clients and manage onsite teams.
• Provide reports on service quality and financial performance.
• Identify and implement improvements to service operations.

Skills

Client relationship management

Business development

Leadership

Communication

Problem-solving

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role:

Working Days: Monday - Friday 7am-2.30pm or10.30am-6pm

As a Site Manager, you mustensure the safe operation, profitable and efficient of all services provided to the school. To ensure service delivery is compliant with legislative requirements, company procedures and customer requirements.To lead a team of onsite employees and contractors to provide a fully integrated service to the contract. Effectively managing all operational teams through effective recruitment, training and performance management. Ensuring efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of the services within the scope of the contract.To deliver continuous service and cost improvements through identification, promotion and implementation innovative systems, processes, procedure and products.

Main Duties

• To be the first point of contact for the management of OCS service delivery to clients.
• Provide reports for our client representative and OCS management teams on all aspects of service delivery.
• Account management responsibility to develop contract operations.
• Provide regular progress reports and service updates to our supply chain partners.
• Demonstrate a responsive “can-do” attitude to the client, and end users.
  

Experience

• Proven background in delivering a range of both hard and soft FM to include Maintenance, Cleaning, Security and portering Services would be a pre-requisite.
• Experience of working in an education environment would be beneficial
• Ability to interpret contract documentation.
• Demonstrable track record of excellent client relationship management and customer-facing/partnering skills
• Business development, retention, and championing new and up to date initiatives are keys to success in this role.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.