Site Lead

RGIT Australia; Caerphilly; On-site; GBP 26,000 - 38,000; Full time

Job summary

Mrs Buckét Cleaning Services is seeking an experienced Operations Lead to manage our manufacturing environment and facilities, ensuring safe, compliant spaces that support wellbeing and efficiency.

The role involves site operations oversight, facilities management, and collaboration with stakeholders to maintain high standards. You will drive continuous improvement, promote best practices, and enable teams to perform at their best in a well‑structured environment.

Qualifications

• Ability to build positive relationships at all levels.
• Proactive problem solver and self-starter.
• Motivated and enthusiastic to deliver excellent customer service.
• Ability to work under pressure and deliver to deadlines.
• Able to reflect on own performance to learn and adapt.
• Thorough with excellent attention to detail.
• Punctual, reliable and confident.
• Experience within a manufacturing setting would be advantageous but not necessary.

Responsibilities

• Role model company values and promote a positive culture.
• Ensure compliance with policies and legislative requirements.
• Effectively manage team attendance and workforce scheduling.
• Act as the first point of contact for employee relations matters.
• Ensure all team members receive appropriate training aligned to their roles.
• Deliver effective onboarding processes for new colleagues.
• Support team members in identifying and addressing training gaps.
• Carry out regular site audits to monitor quality standards and drive continuous improvement.
• Support health and safety audits, ensuring compliance and promoting a safe environment.
• Monitor stock levels of consumables and ensure timely replenishment.
• Build strong client relationships and seek to enhance customer experience.
• Identify opportunities to improve sales and profitability.
• Drive performance against KPIs and manage budgets.

Skills

Leadership

Communication

Team management

Problem solving

Attention to detail

Punctuality & reliability

Job description

Full-time Permanent Operational Level

Posted 07 Aug 2026

Description

Times and days

Monday - Friday (occasional Saturday or Sunday)

07:00 - 15:30 or 08:00 - 16:30

CF83

Purpose:

To provide effective leadership and management of manufacturing environment and facilities, ensuring safe, compliant and high-quality spaces that support wellbeing and operational excellence.

The role plays a key part in overseeing site operations, facilities management and support services, while working closely with stakeholders to ensure environments are maintained to the highest standards. The role contributes to the overall performance and reputation of the organisation by driving compliance, efficiency and continuous improvement, enabling staff to thrive in a well-managed and supportive setting.

Key Responsibilities:

Consistently role model company values and behaviours, promoting a positive culture with both the team and client.

Ensure full compliance with company policies, procedures and all relevant legislative requirements, applying them fairly and consistently across the area.

Effectively manage team attendance, proactively monitor absence levels, and ensure efficient workforce scheduling.

Act as the first point of contact for employee relations matters, managing issues professionally and escalating where appropriate.

Ensure all team members receive appropriate training aligned to their roles, maintaining high standards of competence and performance.

Deliver effective onboarding processes, setting colleagues up for success from day one.

Support team members in understanding their roles clearly, identifying and addressing any skills or training gaps that may impact service delivery.

Carry out regular site audits to monitor quality standards and drive continuous improvement.

Support and contribute to health and safety audits, ensuring compliance and promoting a safe working environment.

Monitor stock levels of consumables (e.g. soap, toilet rolls, paper towels) and ensure timely replenishment.

Build strong client relationships, consistently seeking to enhance the customer experience and exceed expectations.

Identify and maximise opportunities to improve sales and profitability.

Drive performance against key performance indicators (KPIs), ensuring targets are met or exceeded.

Monitor site expenditure and manage budgets effectively, ensuring efficient use of resources.

Person Specification

• Ability to build positive relationships at all levels


• Proactive problem solver and self-starter


• Motivated and enthusiastic to deliver excellent customer service


• Ability to work under pressure and deliver to deadlines


• Able to reflect on own performance to learn and adapt


• Thorough with excellent attention to detail


• Punctual,reliableand confident


• Experience within a manufacturing setting would beadvantageousbut not necessary

Company Vision

Is to strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Our Core Purpose

Our core purpose is to change the perception of the cleaning industry

Our Core Values

Our company has five key values; we focus on People, we are Passionate, we are Reliable, we set High-Standards, we are Industry-leading Experts

Company Overview

Expert Cleaning Services Across Wales & The South West - Mrs Buckét - Mrs Buckét Cleaning Services At Mrs Buckét, we deliver top-tier commercial cleaning services and facilities across Wales and the South West of England. As a multi-award-winning cleaning company, we take pride in offering professional, reliable, and sustainable cleaning solutions for both public and private sector organisations. With a focus on quality, innovation, and environmental responsibility, we create spaces that support your team’s success and wellbeing.