Site IT Leader: ITIL & ISO 20000 Expert

Pharmaron; Hoddesdon; On-site; GBP 60,000 - 90,000; Full time

Job summary

Pharmaron in the United Kingdom is seeking an experienced Site IT Manager to lead high‑quality IT services for stakeholders. The role combines hands‑on technical work with strong leadership and relationship management to ensure timely and reliable service delivery.

You will manage ITSM processes, maintain SLA/KPI monitoring, and support the rollout of new IT systems in a fast‑paced environment. A degree in CS/IT and ITIL certification are required.

Qualifications

• Degree in Computer Science, Information Technology or related field.
• ITIL Foundation certification or higher.
• Strong experience in IT service management and service delivery.
• Practical knowledge of core Microsoft technologies.
• Experience working with ITSM systems and service management processes.
• Knowledge of ISO 20000 standards and ITIL best practice.

Responsibilities

• Manage delivery of IT services to stakeholders, ensuring alignment with SLAs and KPIs.
• Serve as primary contact for IT service delivery with stakeholders.
• Develop and improve ITSM policies, processes and procedures.
• Monitor, report on service delivery performance and metrics.
• Lead and support IT service delivery staff and prioritisation.
• Collaborate with internal IT teams for joined‑up service delivery.
• Support design, deployment and transition of new IT systems and services.
• Maintain hands‑on troubleshooting and administration of key systems.
• Ensure compliance with industry standards and internal requirements.

Skills

ITSM

ITIL

MS technologies

Stakeholder mgmt

Leadership

Problem solving

Communication

Education

Degree in CS/IT

Tools

ITSM systems

Microsoft tech stack

Job description

Pharmaron in the United Kingdom is seeking an experienced Site IT Manager to lead high‑quality IT services for stakeholders. The role combines hands‑on technical work with strong leadership and relationship management to ensure timely and reliable service delivery.

You will manage ITSM processes, maintain SLA/KPI monitoring, and support the rollout of new IT systems in a fast‑paced environment. A degree in CS/IT and ITIL certification are required.