Site Administrator/Weighbridge Operative

The Ashcourt Group; Knowsley; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

The Ashcourt Group seeks a Site Administrator/Weighbridge Operative for Hartley Quarry. The role covers weighbridge transactions, admin duties, and high standard customer service to keep site operations smooth and compliant.

Responsibilities include processing vehicle movements, generating tickets, and maintaining accurate records, while ensuring health and safety and company procedures are followed on site.

Qualifications

• Experience operating weighbridge, ideally in a quarry, aggregates, construction or transport environment.
• Experience using weighbridge software and related order processing systems.
• Strong administrative and organisational skills with attention to detail.
• Excellent communication and customer service abilities.
• Ability to work accurately in a busy operational setting.

Responsibilities

• Operate the site weighbridge system to record and process all vehicles.
• Weigh vehicles and produce tickets, delivery notes and documentation.
• Maintain accurate records of weighbridge transactions, sales and deliveries.
• Enter information into computer systems accurately and promptly.
• Assist with order processing, invoicing queries and customer enquiries.

Skills

Weighbridge operations

Administration

Customer communication

Organisational skills

Health and safety awareness

Tools

Weighbridge software

Order processing systems

Stock management systems

Job description

Site Administrator/Weighbridge Operative

To provide an efficient and professional weighbridge and administrative service at Hartley Quarry, ensuring the accurate recording of incoming and outgoing vehicle movements, processing of weighbridge transactions, and completion of associated administrative duties.

The successful candidate will play an important role in supporting the day-to-day operation of the quarry, maintaining accurate records, delivering excellent customer service, and ensuring that all site procedures, health and safety requirements, and company policies are followed.

Key Responsibilities

Weighbridge Operations

• Operate the site weighbridge system to accurately record and process all incoming and outgoing vehicles.
• Weigh vehicles carrying materials into and out of the quarry, ensuring all transactions are recorded correctly.
• Produce weighbridge tickets, delivery notes, and other relevant documentation.
• Verify vehicle details, material types, customer information, and quantities against orders and delivery requirements.
• Communicate effectively with drivers, hauliers, customers, and site personnel to ensure the smooth movement of vehicles around the site.
• Monitor vehicle movements and report any discrepancies, issues, or irregularities to the Quarry Manager.
• Ensure weighbridge equipment and systems are used correctly and any faults are reported promptly.

Administration

• Complete general administrative duties to support the efficient running of the quarry.
• Maintain accurate records of weighbridge transactions, sales, deliveries, collections, and vehicle movements.
• Process paperwork and enter information into the relevant computer systems accurately and promptly.
• Assist with order processing, delivery documentation, invoicing queries, and customer account enquiries where required.
• Maintain organised filing systems and ensure records are stored in accordance with company procedures.
• Respond to telephone calls, emails, and customer enquiries in a professional and helpful manner.
• Assist with the preparation of reports, daily figures, and other operational information as required.
• Liaise with colleagues across the business to resolve queries and support operational requirements.

Customer Service and Communication

• Provide a friendly, professional, and helpful service to customers, suppliers, hauliers, and colleagues.
• Communicate clearly and effectively with drivers and site personnel to support efficient site operations.
• Handle enquiries and complaints professionally, escalating issues to the appropriate person where necessary.
• Maintain positive working relationships with internal and external stakeholders.

Health, Safety and Compliance

• Comply with all company health and safety policies, site rules, and safe working procedures.
• Maintain awareness of vehicle movements and potential hazards associated with quarry operations.
• Follow all relevant environmental, security, and operational procedures.
• Ensure all records and transactions are completed accurately and in line with company requirements.
• Report accidents, incidents, near misses, hazards, and unsafe practices promptly.
• Maintain a clean, tidy, and professional working environment.

Skills and Experience

• Good administrative and organisational skills, with strong attention to detail.
• Confident using computers and standard office software.
• Good communication and customer service skills.
• Ability to work accurately in a busy, fast-paced operational environment.
• Ability to prioritise tasks and manage competing demands.
• A reliable, flexible, and professional approach to work.
• Ability to work independently while contributing effectively to a team.
• Previous experience operating a weighbridge, ideally within a quarry, aggregates, construction, or transport environment.
• Experience using weighbridge software, order processing systems, or stock management systems.
• Previous experience in an administrative or customer-facing role.
• Knowledge of quarry operations, aggregates, transport logistics, or associated documentation.
• Understanding of health and safety requirements within an industrial or operational environment.

Personal Attributes

• Accurate and methodical, with a strong focus on getting things right first time.
• Approachable and confident when dealing with drivers, customers, and colleagues.
• Calm and organised when working under pressure.
• Proactive, adaptable, and willing to learn new systems and processes.
• Trustworthy and responsible when handling company information and records.
• Committed to maintaining high standards of safety, service, and professionalism.

This is a fixed-term maternity cover position at Hartley Quarry. The successful candidate will provide continuity of weighbridge operations and administrative support during the maternity leave period.

The role requires someone who can quickly learn site procedures, work effectively with the existing team, and ensure that daily weighbridge and administrative activities are completed efficiently and accurately.

The contract will run for the agreed maternity cover period, subject to the terms of employment.

General

The duties outlined above are intended to describe the main responsibilities of the role and are not exhaustive. The postholder may be required to undertake other reasonable duties appropriate to the position to support the effective operation of Hartley Quarry.