Weighbridge Operator

rated traders ltd; Noss Mayo; On-site; GBP 20,000 - 26,000; Part time

Job summary

Rated Traders Ltd is seeking a confident and reliable Weighbridge Operator to join our busy site on a temporary basis, with potential for extension following review. The role requires good teamwork and strong customer service as you will interact with customers throughout the day.

You will operate in a fast-paced environment, be organised, data‑driven and able to work under pressure. Excellent keyboard and data entry skills are essential, with duties including customer contact, processing

Qualifications

• 2 GCSEs (Grade C and above) or equivalent in Maths and English.
• NVQ Level 2 in Business Administration or demonstrable experience.

Responsibilities

• Customer service: act as first point of contact for customers and handle queries.
• Enforcement: ensure accepted waste complies with EPA Duty of Care, permit and site rules.
• IT: record vehicle type, waste and account data and input statistics.
• Administration: support managers and colleagues with documentation and reports.
• Finance: manage payments and banking duties.
• Data input: enter vehicle, waste and account data accurately.

Skills

Customer service

Data entry

Keyboard skills

Team player

Organised

Attention to detail

Work under pressure

Education

GCSE Maths & English (C+)

NVQ Level 2 in Business Administration

Job description

Weighbridge Operator We are seeking a confident and reliable Weighbridge Operator to join our busy team on a temporary basis in the first instance, with the potential for extension following review.

Weighbridge Operator Working hours are Monday to Thursday 8am to 4pm and Friday 8am to 3.30pm.

This role requires someone who works well as part of a team and has strong customer service skills, as you will be interacting with customers throughout the day. The weighbridge operates in a fast-paced environment, so the successful candidate must be organised, focused, can retain information and able to work efficiently under pressure. Excellent keyboard and data entry skills are essential

Role outcomes Weighbridge Operator

• .Weighbridge Operator Customer service - act as first point of contact for customers. (60%)
• . Enforcement - ensure accepted waste is in accordance with current waste legislation (EPA Duty of Care), the environmental permit and site regulations. (20%)
• . IT - record vehicle type, waste and account data and check and input statistics. (10%)
• . Administration - support to managers and colleagues (5%)
• . Finance - ensure appropriate payments are received. (5%)

Role measures

• . Customer satisfaction
• . Minimal customer complaints
• . Compliance with legislation
• . Low risk of prosecution by the Environment Agency for breaching the EPA
• . Adequate stock and supplies available
• . Accurate financing
• . No security issues
• . No Reportable accidents

Deal with customers one to one and over the telephone and responding to queries (30%)

• . Check and question customer details and paperwork to ensure all correct and in line with their legal responsibilities, providing help and advice to customers to ensure correct details are provided on future visits (30%)
• . Enforce site regulations and waste acceptance protocols (10%)
• . Handle cash, raise requisitions, order office supplies, undertake daily banking duties and pay in cash (10%)
• . Produce letters, reports, statistical and confidential information (5%)
• . Data input vehicle types, waste and account data and check and input statistics(5%)
• . Utilise IT for card payments and the internet for checking the validity of Waste Carriers Licences/charitable status (5%)
• . Consider implications/careful decision making to ensure compliance with relevant legislation (5%)
• . Ensure customer standards are adhered to at all times
• . Carry out other duties appropriate to the grade of the post. Essential qualifications/ knowledge

Essential qualifications/ knowledge

Essential Qualifications

• . 2 GCSE's (Grade C and above) or equivalent in Maths and English
• . NVQ Level 2 in Business Administration or demonstrable experience