Signature Operations Coordinator

Neko Health; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Neko Health is seeking a Signature Coordinator to underpin the Signature programme. In this role you ensure every booking is prepared, enquiries are triaged, and logistics are arranged with precision.

You will connect the Concierge team, clinic operations and members, staying calm under pressure and adapting to shifting priorities while maintaining exceptional service standards across evenings and weekends.

Qualifications

• Experience in a coordination, operations, or administrative role, ideally within hospitality, healthcare, or a high‑touch service environment.
• Exceptional organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Able to manage multiple priorities and keep track of moving parts without losing accuracy.
• Able to handle highly confidential and sensitive member information with absolute discretion, including when working with high‑profile individuals.
• Calm and professional in all situations, with a genuine commitment to getting things right for the member.
• Comfortable working a rotating schedule that includes evenings and weekends.
• Confident with everyday workplace tools, including Microsoft Word, PowerPoint, Excel and Outlook, to manage schedules, trackers and member documentation.

Responsibilities

• Every Signature booking set up correctly and ahead of time in Neko's platforms, with members holding their confirmations, instructions and any personalised requirements well before the visit.
• Enquiries triaged across all channels and routed to the right Concierge promptly, with status visible at a glance and anything urgent flagged and escalated early rather than late.
• Visit logistics coordinated end to end, including transport, ordering and specific member requirements, with clinic and operations teams briefed ahead of every visit so nothing is left to chance on the day.
• High-volume periods and Signature events handled calmly, with last-minute changes absorbed and every relevant team kept informed in real time, so the member never feels the pressure behind the scenes.
• As the programme grows, coordination scales with it: SOPs, trackers and process improvements that keep the team consistent and accurate as volume rises.

Skills

Coordination experience

Operations experience

Administrative skills

Attention to detail

Written & verbal communication

Discretion with sensitive info

Ability to work rotating shifts

Proficiency in MS Office

Tools

CRM tools familiarity

Zendesk experience

Job description

Neko Health is seeking a Signature Coordinator to underpin the Signature programme. In this role you ensure every booking is prepared, enquiries are triaged, and logistics are arranged with precision.

You will connect the Concierge team, clinic operations and members, staying calm under pressure and adapting to shifting priorities while maintaining exceptional service standards across evenings and weekends.