SIAM Change Analyst

Capgemini; Manchester; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Disability Confident Employer

Flexible working

Hybrid working

Job summary

Capgemini is seeking an SIAM Change Analyst to own the end-to-end Change Management process across a multi-supplier environment. You will govern the framework, coordinate change activities, and produce dashboards to support governance and strategic decisions.

The role requires strong ITSM knowledge, CAB facilitation experience, and the ability to drive continual improvement while minimising risk and service disruption.

Qualifications

• Experience in Change Management within complex multi-supplier IT environments.
• Strong understanding of SIAM and coordinating change activities across multiple service providers.
• Ability to analyse change performance data, identify trends, and drive continual improvement initiatives.
• Experience facilitating Change Advisory Boards (CABs) with technical, operational, and business stakeholders.

Responsibilities

• Own the end-to-end Change Management process across a multi-supplier service environment, ensuring changes are assessed, approved, and implemented in line with requirements.
• Govern and standardise the Change Management framework across all suppliers.
• Coordinate change activities with suppliers, ensuring planning, documentation and communication are effective.
• Monitor change performance, identify risks and opportunities for improvement, and report insights.
• Produce meaningful change dashboards to support governance and decision-making.
• Embed change controls across service design, transition, and lifecycle activities.

Skills

Change Management

SIAM

ITSM practices

Stakeholder management

Data analytics

CAB facilitation

Risk assessment

Tools

Microsoft ecosystem

Job description

About the job you’re consideringThe SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleOwning the end-to-end Change Management process across a multi-supplier service environment, ensuring changes are assessed, approved, and implemented in line with business and service requirements.Maintaining and governing the Change Management framework, ensuring processes are standardised, effective, and consistently applied across all suppliers.Working closely with suppliers to ensure change activities are appropriately planned, documented, communicated, and executed.Monitoring and reporting on change performance, identifying trends, risks, compliance issues, and opportunities for improvement.Coordinating change reviews and facilitating supplier discussions to ensure effective risk management and successful change outcomes.Producing meaningful change insights, reporting, and dashboards to support operational, governance, and strategic decision-making.Supporting service design and transition activities by ensuring change controls are embedded throughout the service lifecycle.Identifying and managing change-related risks, dependencies, conflicts, and potential impacts across the service landscape.Embedding Change Management governance within service management forums, supplier reviews, and continual improvement activities.Collaborating with Service Integration, Incident, Problem, Release, and operational teams to minimise disruption and enhance the end-user experience.Ensuring suppliers adhere to agreed change processes, standards, and governance requirements, challenging non-compliance where necessary.Championing a culture of continual service improvement, focusing on change quality, risk reduction, service stability, and operational excellence.You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceExperience in Change Management, Service Integration, or Service Management within complex multi-supplier IT environmentsStrong understanding of SIAM principles and the coordination of change activities across multiple service providersExperience assessing change risk, business impact, dependencies, and service readiness to support effective decision-makingAbility to analyse change performance data, identify trends, and drive continual improvement initiativesExperience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholdersStrong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration ManagementProven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance with agreed processesExperience managing major, standard, normal, and emergency changes within a controlled governance frameworkStrong stakeholder management skills with the ability to communicate complex change impacts to both technical and non-technical audiencesExcellent analytical, organisational, problem-solving, and communication skillsExperience producing change metrics, compliance reporting, and management information to support service governance and decision-makingKnowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficialWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Make it real – what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com