SIAM Availability Analyst

Capgemini; Manchester; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing program

Mental Health Champions

Job summary

Capgemini is seeking an Availability Analyst to own the multi-supplier Availability Management process, ensuring services meet agreed availability and resilience targets. You will monitor performance, analyse trends, and drive proactive improvements while coordinating with Incident, Problem, Capacity and Service Continuity teams.

You will work in a hybrid environment across office, client sites and home, with a focus on governance, risk management and data-informed decision making to enhance

Qualifications

• Experience in Availability Management, Service Management or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and multi-supplier service delivery models.
• Proven ability to analyse availability data and drive continual improvement initiatives.

Responsibilities

• Own the Availability Management process across a multi-supplier environment, ensuring services meet availability and resilience requirements.
• Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.
• Drive proactive initiatives to reduce downtime and improve service resilience.
• Collaborate with suppliers to investigate issues and implement corrective actions.
• Lead governance, reviews, risk management activities, and service performance discussions.
• Coordinate with Incident, Problem, Capacity, and Service Continuity teams and produce meaningful reporting.

Skills

Availability Management

Service Management

SIAM principles

Multi-supplier delivery

Data analysis

ITSM practices

Stakeholder management

Analytical thinking

Problem solving

Communication

Job description

About the job you’re consideringThe SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleOwn the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.Drive proactive initiatives to reduce service downtime and improve service resilience.Work with suppliers to investigate availability issues and implement corrective and preventative actions.Manage availability governance, reviews, risk management activities, and service performance discussions.Collaborate with Incident, Problem, Capacity, and Service Continuity teams while producing meaningful reporting and insights.Your skills and experienceExperience in Availability Management, Service Management, or Service Performance within complex IT environments.Strong understanding of SIAM principles and multi-supplier service delivery models.Ability to analyse service availability data and drive continual improvement initiatives.Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.Experience managing service risks, resilience requirements, and critical service dependencies.Strong stakeholder management, analytical, problem-solving, and communication skills.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Make it real – what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com