SIAM Change Analyst

Capgemini; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing programs

Learning & development opportunities

Disability Confident Employer

Job summary

Capgemini is seeking an SIAM Change Analyst to govern the end‑to‑end Change Management process across a multi‑supplier environment. You will standardise the framework, coordinate change activities, and monitor performance to reduce risk and disruption while improving end‑user experiences.

You will liaise with suppliers, drive data‑driven insights, and produce governance dashboards to support decision‑making. A strong ITSM background, SIAM principles, and stakeholder engagement are essential.

Qualifications

• Experience in Change Management, Service Integration, or Service Management within complex multi‑supplier IT environments.
• Strong understanding of SIAM principles and coordination of change activities across multiple service providers.
• Experience assessing change risk, business impact, dependencies, and service readiness to support effective decision‑making.
• Ability to analyse change performance data, identify trends, and drive continual improvement initiatives.
• Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders.
• Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management.
• Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance with agreed processes.
• Experience managing major, standard, normal, and emergency changes within a controlled governance framework.
• Strong stakeholder management skills with the ability to communicate complex change impacts to both technical and non‑technical audiences.
• Excellent analytical, organisational, problem‑solving, and communication skills.
• Experience producing change metrics, compliance reporting, and management information to support service governance.
• Knowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms is beneficial.

Responsibilities

• Own the end‑to‑end Change Management process across a multi‑supplier service environment, ensuring changes are assessed, approved, and implemented.
• Govern and standardise the Change Management framework across suppliers.
• Collaborate with suppliers to plan, document, communicate, and execute change activities.
• Monitor and report on change performance, identifying trends, risks, and opportunities for improvement.
• Coordinate change reviews and facilitate supplier discussions to manage risk and drive outcomes.
• Produce meaningful change insights, reporting and dashboards for governance and decision‑making.
• Support service design and transition by embedding change controls across the lifecycle.
• Identify and manage change‑related risks and dependencies across the service landscape.
• Embed Change Management governance within service forums and continual improvement activities.
• Collaborate with IT teams to minimise disruption and enhance end‑user experience.
• Ensure suppliers adhere to agreed processes and challenge non‑compliance when needed.

Skills

SIAM principles

Change Management

Multi-supplier coordination

ITSM basics

CAB facilitation

Data-driven insights

Stakeholder management

Governance

Risk management

Communication

Analytics

Tools

ITIL

Job description

About the job you’re considering

The SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment.

The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising risk, reducing service disruption, and enhancing the end‑user experience through effective supplier management and data‑driven insights.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

• Owning the end‑to‑end Change Management process across a multi‑supplier service environment, ensuring changes are assessed, approved, and implemented in line with business and service requirements.
• Maintaining and governing the Change Management framework, ensuring processes are standardised, effective, and consistently applied across all suppliers.
• Working closely with suppliers to ensure change activities are appropriately planned, documented, communicated, and executed.
• Monitoring and reporting on change performance, identifying trends, risks, compliance issues, and opportunities for improvement.
• Coordinating change reviews and facilitating supplier discussions to ensure effective risk management and successful change outcomes.
• Producing meaningful change insights, reporting, and dashboards to support operational, governance, and strategic decision‑making.
• Supporting service design and transition activities by ensuring change controls are embedded throughout the service lifecycle.
• Identifying and managing change‑related risks, dependencies, conflicts, and potential impacts across the service landscape.
• Embedding Change Management governance within service management forums, supplier reviews, and continual improvement activities.
• Collaborating with Service Integration, Incident, Problem, Release, and operational teams to minimise disruption and enhance the end‑user experience.
• Ensuring suppliers adhere to agreed change processes, standards, and governance requirements, challenging non‑compliance where necessary.
• Championing a culture of continual service improvement, focusing on change quality, risk reduction, service stability, and operational excellence.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Experience in Change Management, Service Integration, or Service Management within complex multi‑supplier IT environments
• Strong understanding of SIAM principles and the coordination of change activities across multiple service providers
• Experience assessing change risk, business impact, dependencies, and service readiness to support effective decision‑making
• Ability to analyse change performance data, identify trends, and drive continual improvement initiatives
• Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders
• Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management
• Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance with agreed processes
• Experience managing major, standard, normal, and emergency changes within a controlled governance framework
• Strong stakeholder management skills with the ability to communicate complex change impacts to both technical and non‑technical audiences
• Excellent analytical, organisational, problem‑solving, and communication skills
• Experience producing change metrics, compliance reporting, and management information to support service governance and decision‑making
• Knowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficial

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre‑employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Flexibility to work your way

You will be encouraged to have a positive work‑life balance. Our hybrid‑first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.
• We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
• To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free‑thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5billion. Make it real | www.capgemini.com