SIA-Licensed Soft Services Manager – Security & Cleaning Lead

Sammons Recruitment Ltd; Hastings; On-site; GBP 17,000 - 24,000; Full time

Job summary

Sammons Recruitment Ltd has a vacancy for a Soft Services Manager in Hastings, overseeing security and cleaning in a busy customer-facing environment. You will lead teams and ensure safety, cleanliness and service standards across the site.

The role requires proven leadership of multi-disciplinary teams, a current SIA Front Line Licence, and a focus on compliance, incidents and reporting. ILM/CMI/NVQ qualifications would be advantageous.

Qualifications

• Previous experience managing soft services, facilities management, security or cleaning operations within a busy commercial or public facing environment
• Proven leadership experience managing multi‑disciplinary teams
• Strong knowledge of security operations, cleaning standards and health and safety legislation
• Experience managing incidents, investigations and emergency situations
• Strong organisational skills with the ability to manage multiple priorities
• Good IT skills, including Microsoft Office and reporting systems
• Excellent written and verbal communication skills
• Current SIA Front Line Licence is essential
• Leadership qualification such as ILM, CMI, NVQ or equivalent would be advantageous
• IOSH Managing Safely, First Aid or BICSc qualifications would be beneficial

Responsibilities

• Lead the day-to-day delivery of integrated security and cleaning services
• Manage, motivate and develop security officers, cleaning operatives and supervisors
• Plan staff rotas, resource allocation and daily operational priorities
• Ensure consistently high standards of cleanliness across all public and back‑of‑house areas
• Oversee incident response, emergency procedures and site security operations
• Carry out regular quality inspections, audits and compliance checks
• Ensure health and safety, COSHH adherence
• Manage contractor access, visitor safety and operational activities across the site
• Produce accurate reports on incidents, performance, staffing and service delivery
• Monitor KPIs, SLAs and service standards, implementing improvements where required
• Manage staffing levels, attendance, training, performance and employee development
• Control labour, overtime, consumables and operational budgets

Skills

Leadership

Security operations

Health & safety

IT skills

Communication skills

Tools

MS Office

Reporting systems

Job description

Sammons Recruitment Ltd has a vacancy for a Soft Services Manager in Hastings, overseeing security and cleaning in a busy customer-facing environment. You will lead teams and ensure safety, cleanliness and service standards across the site.

The role requires proven leadership of multi-disciplinary teams, a current SIA Front Line Licence, and a focus on compliance, incidents and reporting. ILM/CMI/NVQ qualifications would be advantageous.